Intel® DevCloud
Help for those needing help starting or connecting to the Intel® DevCloud
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Account not accessible anymore

I_Y_H
New Contributor I
570 Views

Hi, my username at DevCloud is u79574, I cannot connect to my account anymore.

 

When I try to SSH it, I receive the "Authentication failed." message.

 

If I try to log in to the DevCloud webpage, the "Get Free Access" button will appear but after pressing it, I will receive the following message:

> There is already an Intel DevCloud account associated with this email.

> Go to https://www.intel.com/content/www/us/en/developer/tools/devcloud/overview.html  to

> access Intel DevCloud. For assistance resolving account issues, visit the Intel DevCloud Forum.

 

Could someone please help me resolve this issue? I have evaluation codes and projects in this account. Many thanks in advance.

0 Kudos
1 Solution
DiyaN_Intel
Moderator
407 Views

Hi, 

 

It will take some time to copy the files from the old account to a new account. There is no need to change the permissions.

Please let us know once the copying is done.

If this resolves your issue, make sure to accept this as a solution. 

This would help others with similar issues. Thank you!

 

Regards, 

Diya

 

View solution in original post

11 Replies
DiyaN_Intel
Moderator
549 Views

Hi, 


Thank you for posting in Intel communities. 

Can you please check whether your account has expired or not?

To check the account expiration and to extend your DevCloud account access please try to follow the below link - 

https://community.intel.com/t5/Intel-DevCloud/DevCloud-Account-Expiration-How-to-check/m-p/1296418


If you face any issues please connect back to us. 

If this resolves your issue, make sure to accept this as a solution. This would help others with similar issues. Thank you!


Regards, 

Diya


I_Y_H
New Contributor I
545 Views

Hi Diya,

 

Many thanks for your help and advice.

 

I just gave it a try and here is the reply from the system:

Your account does not expire until 14-2-2023, please wait to request an account extension within 30 days of expiration. Thank you!

So I believe my account is still valid. In November, I had already requested an extension.

 

I also attached the screenshot to this message. Please check it out.

DiyaN_Intel
Moderator
523 Views

Hi, 


We are investigating your issue at our end and working on this internally. We will get back to you with an update soon.


Regards, 

Diya



I_Y_H
New Contributor I
521 Views

Hi Diya,

 

Got it. Many thanks for the help.

 

Regards,

Yuan

DiyaN_Intel
Moderator
486 Views

Hi, 

 

As per our records, your ssh key looks corrupted.

 

Please try creating a new account here: https://software.intel.com/devcloud/oneapi

After that, we can copy over data from the old account.

 

If you face any issues please connect back to us. 

If this resolves your issue, make sure to accept this as a solution. This would help others with similar issue. Thank you!

 

Regards, 

Diya

 

I_Y_H
New Contributor I
481 Views

Hi Diya,

 

Many thanks for the help.

 

> Please try creating a new account here: https://software.intel.com/devcloud/oneapi

> After that, we can copy over data from the old account.

 

I just gave the link a try and here is the reply from the system (screenshot in the attachment):

There is already an Intel DevCloud account associated with this email. Go to https://www.intel.com/content/www/us/en/developer/tools/devcloud/overview.html  to access Intel DevCloud. For assistance resolving account issues, visit the Intel DevCloud Forum.

 

So I guess the system thinks that I still have an existing account. Is there anything else I could do? Many thanks in advance.

 

Regards,

Yuan

I_Y_H
New Contributor I
476 Views

Hi Diya,

 

Sorry for bothering you on this again. Please ignore my last message.

 

> Please try creating a new account here: https://software.intel.com/devcloud/oneapi

> After that, we can copy over data from the old account.

 

Following your instructions, I have successfully created another DevCloud account.

Many thanks for the help. Really appreciate it!

 

Could you please help me move my files from the old account to this new one, please?

Thanks a lot in advance!

 

FYI, my new account is u182374; while the old one is u79574.

 

Best regards,

Yuan

I_Y_H
New Contributor I
456 Views

Hi Diya,

 

Thank you so much for the help. Now I can already see my old home folder (u79574) in the new account (u182374).

In addition, could you please chmod the "u79574" folder and its contents to 777, please?

Many thanks in advance. They are now 700 under root:root so I cannot access them.

 

Best regards,

Yuan

DiyaN_Intel
Moderator
408 Views

Hi, 

 

It will take some time to copy the files from the old account to a new account. There is no need to change the permissions.

Please let us know once the copying is done.

If this resolves your issue, make sure to accept this as a solution. 

This would help others with similar issues. Thank you!

 

Regards, 

Diya

 

I_Y_H
New Contributor I
398 Views

Hi Diya,

 

> It will take some time to copy the files from the old account to a new account.

> There is no need to change the permissions.

> Please let us know once the copying is done.

 

Thank you so much for the help.

The copying is done and I can successfully access the files now ^^

 

Best regards,

Yuan

DiyaN_Intel
Moderator
387 Views

Hi ,


Glad to know that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.


Regards,

Diya


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