Intel® DevCloud
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Can't connect to devcloud

EdsonGomi
Beginner
280 Views

Hi!

I'm trying to login into my devcloud account (user u94039). However, initially I receive the message saying "DevCloud Enrollment is Required", after choosing "Enroll Now" I receive the message "There is already an Intel DevCloud account associated with this e-mail". If I request an account extension, I receive the message "Your account does not expire until 3-2-2023". 

How this problem can be solved?

Regards,

Edson S. Gomi

 

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4 Replies
DiyaN_Intel
Moderator
256 Views

Hi, 


We are investigating your issue at our end and working on this internally. We will get back to you with an update soon.


Regards, 

Diya


DiyaN_Intel
Moderator
249 Views

Hi, 


We have checked from our end and found out that your account with userid u94039 is corrupted.

Please try creating a new account here: https://software.intel.com/devcloud/oneapi

If you face any issues please connect back to us. 

If this resolves your issue, make sure to accept this as a solution. This would help others with similar issue. Thank you!


Regards, 

Diya 



EdsonGomi
Beginner
236 Views

Hi Diya!

Thanks for your help! Creating a new account solved the problem. Now I can use the DevCloud again  

Regards,

Edson S. Gomi

 

DiyaN_Intel
Moderator
228 Views

Hi ,


Good day to you.

Glad to know that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.


Regards,

Diya


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