Unable to connect to Intel DevCloud, JupyterHub: "Your server is stopping"

[Erika_A_Intel]

It has been more than 24 hours already that I cannot connect to my Intel DevCloud account. When I use Jupyter I see the following message:

"Your server is stopping. You will be able to start it again once it has finished stopping."

I never asked my server to stop, I do not know why I am seeing this message. Connecting through ssh does not work either.

What can I do to start my server? This is blocking my progress.

[Ansif_M_Intel]

“Thanks for reaching out to us.

Please note that, this forum has now moved to: https://software.intel.com/en-us/forums/intel-devcloud

If you have any questions, please post them at our new forum.”