Intel (R) HD Graphics 620 driver version 27.20.100.8682 crashes OpenVINO Face detector model

[reinvdo]

Hi all,

we have issues with the driver in the subject: when our application tries to 'activate' the OpenVINO face detector model it fails:

Exception
System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception. at _CxxThrowException(Void* , _s__ThrowInfo* ) at InferenceEngine.details.extract_exception(StatusCode status, SByte* msg) at InferenceEngine.InferRequest.Infer(InferRequest* ) at BaseDetection.submitRequest(BaseDetection* ) at FaceDetection.submitRequest(FaceDetection* ) at NNFaceDetectorInternal.Detect(NNFaceDetectorInternal* , Mat* mat) at WonderStore.Box.Native.NNFaceDetector.Detect(NativeBitmap bitmap) at WonderStore.Box.Tracking.Wpf.Filters.FaceDetectorFrameFilterBase.DetectFaces(IFrame frame, NativeBitmap nativeBitmap, FacesFeaturesWrapper feature) at WonderStore.Box.Tracking.Wpf.Filters.FaceDetectorFrameFilterBase.Apply(IFrame frame) at WonderStore.Box.Tracking.Implementations.FramePipeline.DirectProcess(IHandle`1 frameHandle) at WonderStore.Box.Tracking.Wpf.Sources.VideoCaptureFrameSource.<ProcessLoop>g__Process|54_0(IHandle`1 bitmap)

After applying a Roll Back of the driver in the Device Manager, everything runs smoothly. 

We run our application on Intel NUC BLKNUC7i3DNK2E with Windows 10 Enterprise LTSC Version 1809 OS Build 17763.12.17

Any suggestions?

Thanx for your help and support.

Kind regards,

Reinier

[AndrewG_Intel]

Hello @reinvdo

Thank you for posting on the Intel® communities.

We understand that this inquiry is related to Intel® Distribution of OpenVINO™ Toolkit. We have a forum for those specific products and questions so we are moving it to the Intel® Distribution of OpenVINO™ Toolkit Forum so it can get answered more quickly: https://community.intel.com/t5/Intel-Distribution-of-OpenVINO/bd-p/distribution-openvino-toolkit

Best regards,

Andrew G.

Intel Customer Support Technician

[Munesh_Intel]

Hi Reinier,

Thank you for contacting us. Since you have posted the same question in another thread, I will proceed to close this thread. 

Further communication/queries are to be posted to the following thread:

https://community.intel.com/t5/Intel-Distribution-of-OpenVINO/Intel-R-HD-Graphics-620-driver-version-27-20-100-8682-crashes/m-p/1226083

Regards,

Munesh