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293 Discussions

How to resolve Install failure for install edge_software_configurator?

louisdace
Novice
590 Views

output.log

Sat Nov 27 12:10:45 IST 2021 - INFO - User config found. Manifest XML file edgesoftware_configuration.xml fetched succesfully.
Sat Nov 27 12:10:45 IST 2021 - INFO - Product key requirement status is True
Sat Nov 27 12:11:30 IST 2021 - INFO - ESB CLI version: 2021.4
Target OS: Ubuntu 18.04
Sat Nov 27 12:11:35 IST 2021 - INFO - Python version: 3.6.9
Sat Nov 27 12:11:35 IST 2021 - INFO - Checking Internet connection
Sat Nov 27 12:11:35 IST 2021 - INFO - Connected to the Internet
Sat Nov 27 12:11:35 IST 2021 - INFO - Validating product key
Sat Nov 27 12:11:35 IST 2021 - ERROR - Invalid Product Key. Exiting installation
Sat Nov 27 12:11:43 IST 2021 - INFO - User config found. Manifest XML file edgesoftware_configuration.xml fetched succesfully.
Sat Nov 27 12:11:44 IST 2021 - INFO - Product key requirement status is True
Sat Nov 27 12:11:52 IST 2021 - INFO - ESB CLI version: 2021.4
Target OS: Ubuntu 18.04
Sat Nov 27 12:11:52 IST 2021 - INFO - Python version: 3.6.9
Sat Nov 27 12:11:52 IST 2021 - INFO - Checking Internet connection
Sat Nov 27 12:11:53 IST 2021 - INFO - Connected to the Internet
Sat Nov 27 12:11:53 IST 2021 - INFO - Validating product key
Sat Nov 27 12:11:53 IST 2021 - INFO - Successfully validated Product Key
Sat Nov 27 12:11:53 IST 2021 - INFO - Connected to a network in United States
Sat Nov 27 12:11:53 IST 2021 - INFO - Checking for prerequisites
Sat Nov 27 12:12:09 IST 2021 - ERROR - Failed to update apt list. Exiting installation.

Error ScreenshotError Screenshot

http://realsense-hw-public.s3.amazonaws.com/Debian/apt-repo

<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>Z1213FKG1SCM90F3</RequestId>
<HostId>5r19YWgT/9ezqn9Nkr1lKy6idCXhW3aPirHlgbedFxtju+Mq0F042P+ZP4+k3ptCxkhTnKdXuZo=</HostId>
</Error>
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1 Solution
louisdace
Novice
527 Views

Hi Jesus,

I did a fresh install of Ubuntu 18.4 on Virtual Machine hosted on Azure for the Edge Software Configurator 4.0 installation and it completed successfully.  However, the remote connection to Grafana for visualization is not working on http://:3002. 

I will verify that this port in open.  Yes, the install for the Edge Software Configurator 4.0 did install successfully.

Thank you !!

 

View solution in original post

4 Replies
JesusE_Intel
Moderator
565 Views

Hi louisdace,


I tried to install Edge Software Configurator 4.0 on a fresh Ubuntu 18.04 and ran into a different issue. I have reported it to my peers to take a look. In the meantime, could you try Edge Software Configurator 3.0 on your system? Is your Ubuntu 18.04 a fresh install?


Regards,

Jesus


JesusE_Intel
Moderator
545 Views

Hi louisdace,


I just re-tested the Edge Software Configurator 4.0 installation and I was able to install successfully. Could you please retry and let me know if you continue to run into any issues?


Regards,

Jesus


louisdace
Novice
528 Views

Hi Jesus,

I did a fresh install of Ubuntu 18.4 on Virtual Machine hosted on Azure for the Edge Software Configurator 4.0 installation and it completed successfully.  However, the remote connection to Grafana for visualization is not working on http://:3002. 

I will verify that this port in open.  Yes, the install for the Edge Software Configurator 4.0 did install successfully.

Thank you !!

 

JesusE_Intel
Moderator
519 Views

Thank you for confirming. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Reply