Failure to generate companion license for Modelsim-Altera

[GNote]

I am trying to generate a companion license for my home computer by opening the window "Generate Companion/Temporary Check-out Licenses". However, every time the hostid in the generated license file points to my primary computer, not the companion ID specified on the web page.

Here is the diagnostic I get from the license management tools:

================================== begin

--------

Diagnostics

--------

FlexNet diagnostics on Fri 3/27/2020 13:09

-----------------------------------------------------

License file: C:\altera\15.0\license.dat

-----------------------------------------------------

"alteramtivsim" v2021.03, vendor: mgcld uncounted nodelocked license, locked to ethernet address "8851fb6b4d2e" starts: 27-mar-2020,  expires: 27-mar-2021

This license cannot be checked out because: Invalid host.

 The hostid of this system does not match the hostid specified in the license file.

Feature:     alteramtivsim

Hostid:       8851fb6b4d2e - this is the hostid of the primary computer

License path: C:\altera\15.0\license.dat;

FlexNet Licensing error:-9,57

================================== end

My companion hostid is nowhere to be found in the license file.

[AabdRahman_A_Intel]

Hello

Welcome to INTEL forum. May I know, have you re-generate your license file? You can help to regenerate again your license file in Self Service Licensing Center and try it a. Only the license administrator can re-generate the license file. 

Guidance: https://fpgasupport.intel.com/AlteraLicensing/license/index.html --> Licensing Center Home --> Computer and License Files --> Select a computer to generate a new license file.

Link to demo: https://www.intel.com/content/www/us/en/programmable/support/training/demonstrations/online/licensin...

[GNote]

Hello,

I followed the steps described here:

https://www.intel.com/content/dam/www/programmable/us/en/pdfs/education/demonstrations/online/licens...

====================== description begin

Step 1: Log on to the Intel Self Service Licensing Center. Navigation: https://fpgasupport.intel.com/Licensing/license/index.html

Step 2: Enter your usernameand password

Step 3: Click the Self-Service Licensing Center link

Step 4: Select Computers and License Files tab

Step 5: Click Generate Companion / Temporary Licenses button

Step 6: Select the computer with or without companion ID(s).

Step 7: If the computer does not have any companion ID(s), enter the companion ID(s).

Step 8: Click Get License button

====================== description end

I did it several times. Every time I get a license file for the primary computer, not the companion license (my primary computer has 2 companion IDs ).

[AabdRahman_A_Intel]

Hi, to narrow down this issue, can you please provide me the latest of the following?

1) NICID for Companion pc

2) Machine OS information

3) license.dat file

You can also reply/attach your file in private message.

[GNote]

1. Companion NICID is 000C29821BD7
2. Machine OS is Windows 7
3. Here is the license file

======================================================== license file begins   

# Intel Corporation Software and/or Intellectual Property License File

# Issued 27 March 2020

# Upgrade to these products will no longer be available after the Maintenance Expiration 

# date unless licenses are renewed. 

# Fixed Node License

# Primary Machine Name-GN_WIN7_2015

# Primary Machine ID-NIC ID 8851FB6B4D2E

# Companion ID-NIC ID 84A93E60A2E0

# Companion ID 2-NIC ID 000C29821BD7

# Product License Summary:

# ModelSim Intel FPGA Edition Software, 1 Seat(s)

# - Maintenance Expiration of 2016.11

# - License Expires 27-Mar-2021

################################################################################

# FEATURE START

# The following is a license file for the ModelSim

# Number of seat licenses is 1

# License Expires 27-Mar-2021

INCREMENT alteramtivsim mgcld 2021.03 27-mar-2021 uncounted \

 FF40057B5E9DD762320F \

   VENDOR_STRING=6FB5F269 HOSTID=8851fb6b4d2e ISSUER=Intel SN=71038913 \

   SIGN2="1813 C9D6 4DEF B1A4 5D69 2009 66C6 0E36 79C8 428E 3006 7EBC \

   611D 3969 0EF3 05D9 D129 60C8 75F6 3464 A6F9 046D 5150 2FF5 1423 57A4 \

   1E5E C753 D558 6C18"

# FEATURE END

################################################################################

# End of Intel Corporation Software and/or Intellectual Property License File. Issued 03/27/2020

======================================================== license file ends

[GNote]

I also tried to do the same (generate companion license and run the simulator) on my office desktop - an HP PC running Windows 10. The result is the same - only the primary license is generated - no companion licenses.

[AabdRahman_A_Intel]

Hi

Based on my understanding on your note, my guess is you have a fixed-node license and you would like to request for second license for laptop. Yes, it is possible to generate another or second license for a fixed-node license. The companion license can be assigned to up to 3 computers but only one computer can be used at a time. Could you help check on this?

[GNote]

You are right, I do have a fixed-node license.

I never use more than one computer at a time because all of them are in different locations. Unfortunately, generating a companion license for my home computer is not possible. No matter what I do, the license is generated for the primary computer only.

[AabdRahman_A_Intel]

Hi, We are checking you issue with customer service center. We will PM you an update accordingly. Thanks

[GNote]

Thanks,

George.

[AabdRahman_A_Intel]

Hi Sir

Our customer service team has reset your license. Could you help to re-generate companion license and run the simulator again.

[GNote]

Hi,

I tried to regenerate the license but I am getting an error message that requires 8-character hostid (see attachment). Usually hostid's are 12-characters.

[AabdRahman_A_Intel]

could you provide the latest license.dat file that you generate and also the NICID for the companion license.

[GNote]

You already requested this information and I provided it in one of the messages above. Here I do copy & paste from the previous message:

1. Companion NIC ID is 000C29821BD7
2. Machine OS is Windows 7
3. Here is the license file

======================================================== license file begins   

# Intel Corporation Software and/or Intellectual Property License File

# Issued 27 March 2020

# Upgrade to these products will no longer be available after the Maintenance Expiration 

# date unless licenses are renewed. 

# Fixed Node License

# Primary Machine Name-GN_WIN7_2015

# Primary Machine ID-NIC ID 8851FB6B4D2E

# Companion ID-NIC ID 84A93E60A2E0

# Companion ID 2-NIC ID 000C29821BD7

# Product License Summary:

# ModelSim Intel FPGA Edition Software, 1 Seat(s)

# - Maintenance Expiration of 2016.11

# - License Expires 27-Mar-2021

################################################################################

# FEATURE START

# The following is a license file for the ModelSim

# Number of seat licenses is 1

# License Expires 27-Mar-2021

INCREMENT alteramtivsim mgcld 2021.03 27-mar-2021 uncounted \

 FF40057B5E9DD762320F \

   VENDOR_STRING=6FB5F269 HOSTID=8851fb6b4d2e ISSUER=Intel SN=71038913 \

   SIGN2="1813 C9D6 4DEF B1A4 5D69 2009 66C6 0E36 79C8 428E 3006 7EBC \

   611D 3969 0EF3 05D9 D129 60C8 75F6 3464 A6F9 046D 5150 2FF5 1423 57A4 \

   1E5E C753 D558 6C18"

# FEATURE END

################################################################################

# End of Intel Corporation Software and/or Intellectual Property License File. Issued 03/27/2020

======================================================== license file ends

[AabdRahman_A_Intel]

Hi, we PM you a private message