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wsiwe
Beginner
399 Views

I use quartus lite 18.1 with CycloneV, I want to generate encrypted .rbf. could I get a license to support this feature.

I use quartus lite 18.1 with CycloneV, I want to generate encrypted .rbf. could I get a license to support this feature.

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12 Replies
Vicky1
Employee
65 Views

Hi,

Please go to Intel FPGA Self Service License Center (https://fpgasupport.intel.com/Licensing/license/index.html) and the submit Contact Customer Service form (https://fpgasupport.intel.com/Licensing/license/contact.html) to request encryption feature license. In the Contact Customer Service form you need to provide your host id, NIC, number of licenses whether fixed or floating type.

For more details please refer the old thread,

https://forums.intel.com/s/question/0D50P0000470hlA/i-need-a-license-to-enable-the-design-security-f...

Regards,

Vicky

wsiwe
Beginner
65 Views

​thanks, Vicky. I have submit Contact Customer Service. but have no response these day. or I do not know where to get the response

Vicky1
Employee
65 Views

Hi,

Have you received any update via email?

Thanks,

Vicky

wsiwe
Beginner
65 Views

there is no any update. could you help me? thanks.​

wsiwe
Beginner
65 Views

Hi, I still have not response about the license. is there other channel or anyone could help me? :)

Vicky1
Employee
65 Views

Hi,

we apologies for the inconvenience. let me check the exact issue with SSLC team.

Thanks,

Vicky

wsiwe
Beginner
65 Views

thanks very much​

JosephC_Intel
Moderator
65 Views

Hi Wang,

 

First of all , thanks for using Intel Community. This case was escalated to next level and I'll handle your request.

 

We will "Private Message" you for additional information so that we can proceed further.

 

Thanks,

Joseph

JosephC_Intel
Moderator
65 Views

Hi Wang,

 

Internally, we fix this issue with the SSLC request not getting respond. The issue happened was something broken as your initial request not able to reach to the correct support team.

 

Please re-submit your request thru the link given early:

https://fpgasupport.intel.com/Licensing/license/index.html

 

You should be able to get answer from them.

 

Thanks,

Joseph

JosephC_Intel
Moderator
65 Views

Hi Wang,

 

Do you retry our suggestion? Did you get respond from SSLC link?

 

We confirmed internally that the linkage from SSLC link back to our back-end system issue fixed.

 

Please try it and get back to us.

 

Thanks,

Joseph

wsiwe
Beginner
65 Views

thanks.

I re-apply for the license again. and waiting for the response.

JosephC_Intel
Moderator
65 Views

Hi Wang,

 

As we confirmed this issue fixed, we will closed this issue for now.

 

Thanks for using Intel Community and see you again in new thread.

 

Thanks,

Joseph

Intel Customer Support

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