Quartus legacy license generator not working?

[SGust]

I have some projects to maintain with Quartus 8.0 and the licence generator just gives errors :

There is an issue in generating the license for this provided NIC/Host ID: 8C04BA3E7DD3

Please check your NIC/Host ID and try again. If you still encounter problems, please contact our customer support.

Intel FPGA Applications 24/7 Technical Support: https://www.intel.com/content/www/us/en/programmable/mysupport

And if I try and contact Intel direct, I get another error that tells me im not authorised to contact them.

Any ideas?

steve

[Vicky1]

Hi Steve,

Have you provided correct NIC/Host ID while generating or renewing the license?

Please refer the links below & try again,

https://www.intel.com/content/www/us/en/programmable/f/download/licensing/lic-q2web.html

Network Interface Card Number:Your NIC number is a 12-digit hexadecimal number that identifies the Windows workstation that serves the Quartus II Web Edition license. You can find the NIC number for your network card by typing ipconfig /all at a command prompt. Your NIC number is the number on the physical address line, minus the dashes. For example, 00C04FA392EF. Click here for an example.

If still issue persists, provide "FFFF FFFF FFFF" in NIC field & then provide actual NIC number in any other description field.

Please let me know, how it works for you.

Regards,

Vicky

[GVIGN1]

Hello,

I have exactly the same issue when trying to get a new license file for Quartus II 8.0sp1.

When I use this link:

https://www.intel.com/content/www/us/en/programmable/support/support-resources/download/licensing/lic-choose.html

I receive the following e-mail:

---------------------------------------------------------------------------

De: authorization@intel.com

Envoyé: jeudi 12 décembre 2019 14:40

À: Xxxx, Yyyy

Objet: [EXTERNAL]: Failed to generate Legacy License

There is an issue in generating the license for this provided NIC/Host ID: XXYYZZXXYYZZ

Please check your NIC/Host ID and try again. If you still encounter problems, please contact our

customer support.

Intel FPGA Applications 24/7 Technical Support: https://urldefense.proofpoint.com/v2/url?u=https-

3A__www.intel.com_content_www_us_en_programmable_mysupport&d=DwICaQ&c=pG3N8eJDEvizGb

Iy8hw-

0w&r=BOVWT3cHjlOu0ipT4LwBENgI7pzn6DnSLOSi4okKO4Y&m=tGB0Jo8EJo1m_6kHNYLyjkJs0BZSOzXBj

DeN5WooZ7s&s=Hh1ZvlBylvdp6Enh9OoXp0qIScsN_slXpyqEeZZHP_k&e=

DISCLAIMER: This is an automated email. Please do not reply to this email.

---------------------------------------------------------------------------

And when I use this link:

https://www.intel.com/content/www/us/en/programmable/f/download/licensing/lic-q2web.html

I never receive any e-mail.

Any idea would be welcomed, I really don't know what to do.

Many thanks in advance and best regards,

Guillaume.

[Vicky1]

Hello Steve & Guillaume,

Have you tried the solution provided in my previous post?

If you are unable to generate the licensing file then apply through the self service licensing center,

https://fpgasupport.intel.com/Licensing/license/index.html

Regards,

Vicky

[GVIGN1]

Hello Vicky,

Thank you for your reply.

Yes, I've tried the solution you provided in your previous post, but I didn't succeed:

• Once on the page https://www.intel.com/content/www/us/en/programmable/f/download/licensing/lic-q2web.html, I fill in the information and submit, but I never receive any e-mail.
• As for the "FFFF FFFF FFFF" solution, I don't manage to enter this value (NIC field is limited in length to the 12 MAC address digits, or maybe I should enter "FFFFFFFFFFFF" (without the spaces)) and I don't know then where to enter the actual NIC value.

And I've just tried the last solution you mentioned, the self service licensing center, but I don't manage to do anything because I have no software listed there.

I hope we will find soon how to solve this issue, as for now I'm blocked on a project for which an urgent modification is due.

Thanks again for your help.

Best regards,

Guillaume.

[SGust]

​Hello Vicky

I tried the normal way, and your suggested xxxxx way. There is no field to enter xxx apart from the line below which is I think for comments.

The license generator ignored both requests and sent me nothing.

best regards

steve

[Vicky1]

Hello Steve & Guillaume,

Thanks for the update & kindly cooperation.

Please contact to Licensing customer service using link below & describe here your exact issue,

https://fpgasupport.intel.com/Licensing/license/contact.html

please let me know the update once you get any update from self service licensing center.

Regards,

Vicky

[GVIGN1]

Hello Vicky,

Thanks again for your reply.

I forwarded the case to Licensing customer service.

I will keep you informed when I get some feedback.

Best regards,

Guillaume.

[Vicky1]

Hi Guillaume,

Do you have any update from Licensing customer service? since you were able to forward the case.

Regards,

Vicky

[GVIGN1]

Hi Vicky,

Sorry I haven't replied to you sooner, I was waiting for having further information following the first feedback I received.

This first feedback is the same as the one Steve received (the message from Winnie).

Unfortunately, when I click on the “free license” link (which points to https://www.altera.com/support/licensing/free_software/lic-q2web.jsp), I have the following results, depending on whether I’m logged in or not:

• If I’m not logged in, I arrive on a “We're sorry   This page is temporarily unavailable.” page.
• If I’m logged in, the new page tells me “Unauthorized     Sorry! Proper authorization is required for this area..”.

This morning, I received this new message from Winnie:

--------------------------------------------------------------------------------------------

Hi Guillaume,

Kindly follow below steps to register for PSG access.

1.     Click on this link https://www.intel.com/content/www/us/en/my-intel/fpga-sign-in.html?redirect=/content/www/us/en/secure/my-intel/dashboard.html

2.     Click the Register now for an individual account

3.     You will be brought to the registration form. Fill in the first name, last name, business email address and username.

4.     You should be able to see the error message “Email is already registered. Enter a new email or Sign In”. Please click on the “Sign In” link.

5.     You will be taken back to the FPGA registration form. The form will be updated with your profile, please enter additional info required to register for FPGA account.

6.     Complete the form and the FPGA basic access will be added into your <login_id> account.

7.     Login again and you should be able to see Intel FPGA links within My Intel > My Tools.

For example the Self-Service Licensing Center link.

8.     Done.

Regards,

Winnie

--------------------------------------------------------------------------------------------

I followed the procedure (remark: you have to be logged out for this to work as described) and at the end I had much more options in the "My Intel" menu, especially "Intel® FPGA Self Service Licensing Center".

That's why I was very confident but, unfortunately, I still have the same issue, that is failure e-mail with the first link and no e-mail with the second link (the links from my first post).

I will forward these results to Winnie.

Thanks again for your support.

Best regards,

Guillaume.

[SGust]

steve 

​Hi Vicky

As requested, I used the link you provided and even that refused to accept my NIC address as valid!!!!!!!  its hex numbers with no errors. I had to put xxxxxxxxx etc in the NIC box and put my actual NIC in the text. Something very stupid is going on. SInce the demise of the Altera branding things seem to be going downhill, not only with difficulty getting support, but also product obsolescence.

  regards

[GVIGN1]

Hi Vicky and Steve,

I confirm, I had the same issue with the NIC box.

I had to put FFFFFFFFFFFF instead of my actual NIC number (I tried without and with dashes, uppercase and lowercase).

Best regards,

Guillaume.

[Vicky1]

Hello Steve & Guillaume,

Thanks for the update & patience.

Let me check with team internally.

Regards,

Vicky

[SGust]

​Hello Vicky

I got this from licensing customer service

------------

Hi Steve,

You can get license at https://www.intel.com/content/www/us/en/programmable/downloads/software/quartus-ii-we/dnl-quartus_we-v80.html.

Regards,

Winnie

-----------

After a day . NO LICENCE. Your whole licensing process is broken. please fix this

best regards

steve

[SGust]

​Guys and gals at Intel/Altera

After 2 weeks I still don't have a working license. I have used Altera since 1993, and its now come to the point where I cant even get a license

Please sort this out. All options provided so far either reject the NIC, says its invalid in a later email, and for Winnies link doesn't provide a response at all. No license. Even this forum is laggy and hard to use!

[Vicky1]

Hello Steve & Guillaume,

I am escalating this case to next level so someone from Intel may reach you.

Regards,

Vicky

[GVIGN1]

Hello Vicky, Thank you for the escalation. Best regards, Guillaume. Guillaume VIGNARD Hardware and Software developer – Design Office Energy & Comfort group FAIVELEY TRANSPORT TOURS - U3 Z.I. du Bois de Plante Rue Amélia Earhart, BP 43 F-37700 LA-VILLE-AUX-DAMES France Tel. +33(0) 2 47 32 53 17 www.wabtec.com<http://www.wabtec.com/>

[MKlus1]

Hello, I am facing the same issue:-(

[SGust]

​Hello.

The license generator is broken and the last message I had from Intel/Altera is that they are working on it. I had to get a temporary license emailed to me after 3 weeks of hassele on here trying to get a license.

try

Non.IPS.Licensing@intel.com  contact name Winnie

[GVIGN1]

Hello Vicky,

Some days ago, Winnie sent to me a one-year license file and today he kept me informed about the fact that they are working to fix the license webpage.

So, it's ok for me and I consider the issue as closed for now.

Thanks and best regards,

Guillaume.

[JosephC_Intel]

Thanks for the notes.

We will close this case.

Please continue to use Intel Community as your support platforms.

Thanks,

Joseph a.k.a Vicky