Renew Questa (starter) license after it is expired

[PaoloSegarich]

I installed Questa 21.1 Starter Edition in february 2022 and I got license (.dat file) expiring on February 2nd, 2023. The program operated well (I set the LM_LICENSE_FILE properly) until the expiration date of license, and now I don't know how to renew the license.

Trying to get new license file (from the Self Service Licensing Center), it does not contain the FEATURE for Questa (section is empty):

# FEATURE START
# This is license file for Questasim*-Intel FPGA Starter Edition
# Number of seat licenses is 1
# License Expires 09-Feb-2024
# FEATURE END

I tried to generate license file both from "Sign up for evaluation or free licenses" menu and from "Licenses\Licenses with expired maintenance" but the feature section is always empty, in the .dat file I received by email.

In addiction, the link to purchase Questa separately is not operating (an error is reported and the browser jumps to the Intel main page).

Do anyone experienced the same problem or do know a solution?

[rols]

https://community.intel.com/t5/Intel-FPGA-Software-Installation/Has-anyone-succeeded-running-Questa-Starter-with-license-file/td-p/1329811

there's loads of us having the same issue. The Intel self-service portal is generating blank license files and Intel needs to fix it.

[AR_A_Intel]

Hi

Welcome to Intel forum. Regrettably, there are issue with Questa license generated recently. We are in progress to fix this error. We shall be sharing with all of you once available. Your understanding is highly appreciated and thanks for your patience.

[AR_A_Intel]

Hello,

Good day

Thank you for your patience. Apologize for the inconvenience happen, there are some technical issues due to upgrading proses. Now the license generator issue has been resolved. Login to https://licensing.intel.com/ to get your new license file and let us know how it goes.

[AR_A_Intel]

Hope all well. We do not receive any response from you to the previous reply/answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you