need help getting Questa Sim license to work using Quartus v21.1.0.842 Lite Edition

[Scoobert]

Computer OS is Windows 10 Pro 

What was tried:
1) logged into the self-service FPGA Questa license portal added a computer to the portal

2) downloaded the license

3) placed the license in c:\intelFPGA_lite\21.1\questa_fse

4) created an environmental variable named LM_LICENSE_FILE

5) pointed it to c:\intelFPGA_lite\21.1\questa_fse\LR-######_License.dat

where ###### is a random number.

6) pointedquartus II to use QuestaSim instead of Model Sim

We launched Quartus II, tested a sample project (failed to simulate), and still have a licensing issue.

Rebooted and still have a licensing issue.

[AR_A_Intel]

Hello,

Good day

Welcome to INTEL forum. Please give me some time to further check with our IT team regarding your issue. I’ll be back with an update.

[AR_A_Intel]

Hello,

Good day

Thank you for your patience. Apologize for the inconvenience happen, there are some technical issues due to upgrading proses. Now the license generator issue has been resolved. Login to https://licensing.intel.com/ to get your license file and let us know how it goes.

[AR_A_Intel]

Hope all well. We do not receive any response from you to the previous reply/answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you