Renewal of University Program Protocol IP licence

[SMoor12]

We have a 'Protocol IP - University' licence that expires 31 December 2019. The existing licence file we have has an expiry of 5 December 2019. When I generate a new licence file from the Self-Service Licensing Center it generates a file with the expiry being today's date, which is unusable.

How do we request a licence renewal? We've emailed psg.university@intel.com and had no reply.

[AR_A_Intel]

Hello

Welcome to INTEL forum. Could you provide your NICID(Mac Add) or license.dat file and register email for further checking? And for privacy, you can also reply/attach your file in private message.

[SMoor12]

Thanks, sent a PM

[AR_A_Intel]

Hi

We PM you a message.

[SMoor12]

AAbd told us in a PM to use the University Program donation request page. This page previously said the system would be down 18th December to 6th January. It now says it'll be down 3-4 weeks.

We can't do any work until we have a new licence. How do we request one?

[AR_A_Intel]

Hi Sir

We apologize for the delay and inconvenience happen. The delay is due to an upgrade for future enhancement support. Could you help to apply again in https://www.altera.com/support/training/university/members.html and report back if the website is not working with an error message screenshot.