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808 Discussions

Renewal of University Program Protocol IP licence

SMoor12
Beginner
392 Views

We have a 'Protocol IP - University' licence that expires 31 December 2019. The existing licence file we have has an expiry of 5 December 2019. When I generate a new licence file from the Self-Service Licensing Center it generates a file with the expiry being today's date, which is unusable.

 

How do we request a licence renewal? We've emailed psg.university@intel.com and had no reply.

0 Kudos
5 Replies
AR_A_Intel
Employee
216 Views

Hello

 

Welcome to INTEL forum. Could you provide your NICID(Mac Add) or license.dat file and register email for further checking? And for privacy, you can also reply/attach your file in private message.

SMoor12
Beginner
216 Views

Thanks, sent a PM

AR_A_Intel
Employee
216 Views

Hi

 

We PM you a message.

SMoor12
Beginner
216 Views

AAbd told us in a PM to use the University Program donation request page. This page previously said the system would be down 18th December to 6th January. It now says it'll be down 3-4 weeks.

 

We can't do any work until we have a new licence. How do we request one?

AR_A_Intel
Employee
216 Views

Hi Sir

 

We apologize for the delay and inconvenience happen. The delay is due to an upgrade for future enhancement support. Could you help to apply again in https://www.altera.com/support/training/university/members.html and report back if the website is not working with an error message screenshot.

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