Request for new license for Arria 10 failure

[RayX]

Hello,

I am having problems getting a new license file for Quartus Prime Pro to work on my Arria 10 soc dev kit.

When I go to: Self Service Licensing Center > Licenses > Find and Generate License by Activation Code, and put in either the ARM License Serial, which is in the format of: # 11X11-11111-1XX1X, or the serial number of the device, which is found on the side of the box, and below the bottom barcode, and is in the format of: 10ASXSoC11111, none of them works, and gives me an error: Error, Invalid License Activation Code. 

Any help would be appreciated!

Kind regards,

Ray

[AR_A_Intel]

Hi

We've received your private message and have sent a reply. We hope you receive it.

[AR_A_Intel]

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