Unable to checkout license error

[hotoppa]

Hi. I have requested and downloaded the license needed to run simulations on questa however, when I try to run simulations I receive this error below. When I run it in my command prompt, it shows that the license file is found. I have edited my environment variables to also have the license and match. I also set up my Quartus with the license file, using questa as the simulation tool, and making sure my EDA is set to the questa win64 folder. I am not sure what to do at this point. 

The license is a fixed license and is for sure set up correct for my current laptop. 

[AR_A_Intel]

Hello

Welcome to INTEL forum. Please provide your Questa license.dat file for furthers checking.

[hotoppa]

Hi. the forum will not let me upload the actual file for the license.dat but here is a screenshot of the license, and the environment variable. 

[AR_A_Intel]

Hi

Thanks for update. We need your Quaets License.dat file to better understand the issue.

For privacy, reply/attach file in private message.

[hotoppa]

I sent one

[AR_A_Intel]

Got it and done reply. TQ

[AR_A_Intel · Accepted solution]

Hello,

Good day

Apologize for the inconvenience happen, there are some technical issues due to upgrading proses. Now the license generator issue has been resolved. Login to https://licensing.intel.com/ to get your new license file and let us know how it goes.

[AR_A_Intel]

Hope all well. We do not receive any response from you to the previous reply/answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you

[hotoppa]

Hi apologies for not replying. The previous answer that was provided did help. The license works, and I am now able to access questa. Thank you.