device support can not be downloaded

[beginner]

My situation right now is like the one in the attached photo. What should I do?

 

[KennyTan_Altera]

May I know what OS that you were using? Also, what are the Quartus version that you have installed?

[beginner]

Thank you for your reply.
The OS is Windows 10.
Quartus is using 20.1.
Please check.

[KennyTan_Altera]

Can you post a screenshot of:

Control Panel\System and Security\System

[KennyTan_Altera]

any update?

[KennyTan_Altera]

We do not receive any response from you to the previous answer that we have provided. Please post a response in the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you with your follow-up questions.