device support can not be downloaded

beginner · ‎10-22-2020

My situation right now is like the one in the attached photo. What should I do?

KennyTan_Altera · ‎10-25-2020

May I know what OS that you were using? Also, what are the Quartus version that you have installed?

beginner · ‎10-26-2020

Thank you for your reply.
The OS is Windows 10.
Quartus is using 20.1.
Please check.

KennyTan_Altera · ‎11-01-2020

Can you post a screenshot of:

Control Panel\System and Security\System

KennyTan_Altera · ‎11-08-2020

any update?

KennyTan_Altera · ‎11-17-2020

We do not receive any response from you to the previous answer that we have provided. Please post a response in the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you with your follow-up questions.