How to add additional people to CC list of IPS?

[ldm_as]

Hi All,

When I open a Service Request, how can I add additional people to CC list of the request?

Can I do this after I already created the SR?

Thank you!

[ldm_as]

Any response?

[Kenny_Tan]

We no longer have service request for the FPGA product. Are you referring to IPS case?

[ldm_as]

Yes, IPS case... What does the IPS stand for?

[Kenny_Tan]

Intel Premier Support, yes, you should be add people in there in the cc list. Do you have a screenshot of your IPS for us to have a look?

[Kenny_Tan]

any update?

[ldm_as]

all my IPS are close right now... Will update the thread once will open a new one... Thanks

[Kenny_Tan]

sure. let us know if you have an IPS opened.

[ldm_as]

E.g. one of my open ISP is 04349519 and 04337284. How can I add someone to CC list of these requests?

[ldm_as]

I sent you an email …. Are you Kenny Tan, correct?

[Kenny_Tan]

can you check your email?

[Kenny_Tan]

Yes, can you check your mail again?

[Kenny_Tan]

I just found out that you can:

Just go to any thread and then go to comment…

Put an @ with name at the back….something like facebook when you wan to tag a person.

[ldm_as]

Trying adding Eli to the thread …

[ldm_as]

OK, so If I want to add someone with email 'eGoldman@Airspan.com', what should I do? Should I ask him his username an mention it with @<username> in the thread? Will it work with ISP as well?

[Kenny_Tan]

That is correct. You need to ask him the user name and ask him to reply with @<username> to the thread.

Will it work with ISP as well?

Do you mean IPS?

[ldm_as]

Yes, I meant IPS... Once I add someone's username in the form @<username> to the comments to the IPS, this user will be subscribed to the thread/case until it will be closed or I need to add his/her username each time I add a comment to the thread/case?

[Kenny_Tan]

Can you double check if you have IPS account? If yes, can you provide us the IPS detail e.g. IPS case number? So that I can point you to the correct direction.

[Kenny_Tan]

any update?

[ldm_as]

I've asked our FAE to open me an IPS account. Meanwhile you can close this case, thank you