Intel/Altera Monitor Program - freeze

[StefanoMarsi]

Hi all

I'm Using Altera/Intel Monitor Program 21.1
I've installed WSL1 (Ubuntu 18.04) as suggested in 

https://community.intel.com/t5/Intel-FPGA-University-Program/intel-FPGA-Monitor-Program-can-t-work/m-p/1405441#M4489

and applying all the updates as in:

https://www.intel.com/content/www/us/en/docs/programmable/683525/21-3/installing-windows-subsystem-for-linux.html

Notwithstanding this

When I download a .sof file into the FPGA using the Monitor Program, after programming the FPGA it does not return the prompt and actually freezes, maintaining the "rotating prompt".

The only solution is to kill  Monitor Program, and restart the project WITHOUT downloading the .sof file anymore.

[KellyJialin_Goh]

Hi,

Greetings and welcome to Intel's forum for discussion.

I am glad you managed to find a workaround for this issue. May I confirm with you the Quartus version that you are using is 21.1?

Is this a roadblock for your project?

Hope to hear from you.

Thank you.

Regards,

Kelly

[KellyJialin_Goh]

Hi,

Any updates from your side? Are there any further clarification needed from my end?

Thank you.

Regards,

Kelly

[StefanoMarsi]

Thank you for your reply
Actually the .sof file has been generated using Quartus 22.1. However the problem is limited to Intel Monitor Program.
I leave this feedback hoping developers of Monitor Program could  update it.

[KellyJialin_Goh · Accepted solution]

Hi,

According to this link here:https://fpgacademy.org/tools.html

The available versions for the monitor program are 18.1 and 21.1 only. Do take note, the Monitor Program version has to match your version of the Quartus Prime software meaning the .sof file produced has to be either 18.1 or 21.1 to use the monitor program.

I will check with the internal engineering to see if they have any future developments on this program and get back to you as soon as I have any news.

Thank you.

Regards,

Kelly

[StefanoMarsi]

Thank you for your reply
Probably adopting 21.1 would bypass the problem, but since I've installed 22.1, I do not think to downgrade the version till the problem is limited to this nuisance, in the feature, if  I'll decide to make this step I'll give you feedback.

[MPfaf1]

Hi Kelly,

The described bug exists for Quartus 21.1 in the same way as for 22.1. Therefore this "Accepted Solution" is no solution at all. You need to use the workaround given in the initial posting for 21.1 as well as for 22.1.

Regards

Markus

[KellyJialin_Goh]

Hi.

Any updates from your side?

Hope to hear on your findings.

Thank you.

Regards,

Kelly

[KellyJialin_Goh]

Hi,

 I’m glad that your question has been addressed, I now transition this thread to community support. If you have a new question, Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.

p/s: If any answer from the community or Intel Support are helpful, please feel free to give best answer or rate 4/5 survey.

Thank you.

Regards,

Kelly Jialin, GOH