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29274 Discussions

Applying renewal to IVF+IMSL with IVF only

Andrew_Smith
Valued Contributor I
‎07-01-2011 10:54 AM
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I purchased a renwal but dropping IMSL. But the registration page says that I have no suitable products to renew. I can also see no way to select which of registered serial numbers to renew.

I am assured that it is a suitable renewal, has anybody been able to do this?
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Steven_L_Intel1
Employee
‎07-01-2011 11:22 AM
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Andrew,

This is indeed possible but I think right now we have to do it manually. Let me check and I'll get back to you. But given that this is a holiday weekend, it may be the middle of next week before I hear.
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Andrew_Smith
Valued Contributor I
‎07-07-2011 02:07 AM
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Shall I enter a Premier Support request?
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Steven_L_Intel1
Employee
‎07-07-2011 11:50 AM
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No, that won't help. The gears have been set in motion to make this work. I will check on the status.
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Steven_L_Intel1
Employee
‎07-07-2011 12:04 PM
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Andrew,

Since it seems it may still be a few days before this gets worked out, I'm going to take care of it manually. Look for email from me soon.
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