Single Sign-On Error

[AlexanderH]

Hello,

I'm having trouble trying to create a priority support ticket for a question about a FORTRAN compiler version.

As soon as I try to load website of the Online Service Center (https://supporttickets.intel.com/?lang=en-US), it states the message:

Single Sign-On Error 

We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help.

This seems to have been a common error, but I haven't found a solution in the forum yet. 

Do you know a different way to contact the support team or a link to a solution to this problem?

Thanks and best regards.

[Barbara_P_Intel]

Can you please try again? 

When I first tried that URL I got "504 Gateway Time-out". When I tried again I got in. But then I'm an employee and my sign in steps might be different. 

I asked if there are any known problems. No reply yet.

[Barbara_P_Intel · Accepted solution]

More info... The standard IT responses are browser clear caches and try a different browser.

If you still cannot sign on, you can file a ticket here. 

Sorry for the inconvenience.

[AlexanderH]

Thank you very much for the fast response.

When I tried again today, it suddenly worked. I don't know why, maybe clearing the cache was the solution (Default setting of the company when restarting the browser)