I upgraded from XE2017 to XE2019 last December. The license number I received from the Intel email was identical to the XE2017 license number. When I open the software manager, it shows updates for the XE2017 product not the XE2019 product. Did I receive the wrong license number?
No, but I agree that Intel's current implementation of this in the Software Manager is confusing and deficient. It does the same thing for me. More important for you is the Downloads tab that tells you if your software is current.
Ok, I see now. Sorry, I'm going senile. I really think though that the upgrade should use a unique key. That would be less confusing. I've been keeping up with the updates, I'm not sure why I didn't notice this before unless there just weren't any XE2017 updates showing up in my list.
Intel used to issue new keys for upgrades, then changed to a system where all you needed to do was "refresh" the license (button on the Licenses tab.) I can't comment on senility, but I think that the Software Manager could be significantly improved.
I did do a refresh, but it still indicates that the license is for XE2017. I guess it should indicate both XE2017 and XE2019 as it appears to list download files for both XE2017 and XE2019. Anyway, I've updated to update 5 successfully. Thanks