Hades Canyon NUC8I7HNK Shuts down but all LED Stay On

[STayl17]

 Shuts down but all LED Stay On including skull

This problem usually happens after the computer being used for a few hours I have to pull the power then it works as normal and will fully shut down correctly for a while .

All drivers are updated any suggestions please

[LeonWaksman]

Please try the following procedure to perform full shutdown from Windows:

Step 1: Open Start menu, select Power button.

Step 2: Press and hold the Shift key on keyboard, while clicking on Shut down, and then release the Shift key to perform a full shutdown.

Leon

[STayl17]

Thanks Leon, at first I thought this was going to be the solution it sounded like the answer however I am still experiencing the same problems

[Wanner_G_Intel]

Hello STayl17, If you are still experiencing this issue, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread. 1.Download the Intel® System Support Utility and save the application in your computer. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600 2.Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View". 3.To save your scan, click Next and click Save. We will be glad to investigate this issue further. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

[STayl17]

Hi here is the detailed scan thank you

[Wanner_G_Intel]

Hello STayl17, If you have any further questions, please contact us back. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

[STayl17]

hi and thanks for your answers,

I am still experiencing the exact same problem so I will run the utility and send the report

Thanks​

[LeonWaksman]

Hi @STayl17​ 

1. Please set bios settings to default (at least for testing). While in bios, press F9 followed by "Y" and F10 confirmed by "Y".
2. If you have installed LED Manager for Intel NUC, please uninstall it (just for test).

Leon

[STayl17]

Thank you I have tried everything you have just mentioned but the problem still comes back it's not every single time it's quite random

[Wanner_G_Intel]

Hello STayl17, 

Were you able to follow the recommendations provided?

If the issue persists, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.

1. Download the Intel® System Support Utility and save the application in your computer.
2. Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
3. To save your scan, click Next and click Save.

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

[Wanner_G_Intel]

Hello STayl17, 

We will look into this issue and get back to you soon.

Could you please attach the Intel® SSU report requested in previous posts?

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

[Wanner_G_Intel]

Hello STayl17, 

If you need further assistance, please let us know.

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

[OThom4]

I have this same problem, the lights stay on after shutdown. What could cause this?

[STayl17]

Mine sometimes does that too I have tried everything suggested accept the diagnosis report

[n_scott_pearson]

@OThom4​ and @STayl17​,

Every case is different. Please open your own conversations and we will discuss your issues there.

...S

[n_scott_pearson]

Oops, @OThom4​ anyway.

...S

[Wanner_G_Intel]

Hello STayl17, 

If you need further assistance, please contact us back.

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

[FAbdu]

I'm having the same problem too. I'm on latest BIOS & drivers version. Any solution to this problem?.TQ

[n_scott_pearson]

@FAbdu​,

Every case is different. Please open your own conversation and we will discuss your issue there.

...S

[STayl17]

Hi here is the detailed scan thank you

[Wanner_G_Intel]

Hello STayl17, 

Thank you for attaching the report requested.

First, Load default BIOS settings.

1. Press F2 during boot to enter BIOS Setup.

2. Press F9 to set defaults.

3. Press F10 to save and exit BIOS.

Test if the issue persists. If it does, let us know if you are using the LED Manager for Intel® NUC.

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation