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I cant use anymore Intel Driver Support Assistant

ElCunq
Beginner
784 Views

I could use the support assistant but I cant use it anymore. When I try to use the website says "Sorry, something went wrong while trying to scan." and website doesn't see the app. Can anyone help me?

 

0 Kudos
1 Solution
Maria_R_Intel
Moderator
721 Views

Hello ElCunq,


Please try the below steps:


1. Try testing all the different validated browsers: Chrome, Firefox, or Edge*, verify that you are using the latest version for each one.

 

Firefox

 

Chrome

 

Edge*

 

2. Uninstall the existing Intel Driver & Support Assistant (Intel DSA) from Apps and Features:

 

  • Click Start.
  • Open Control Panel.
  • Select Programs.
  • Select Programs and Features.
  • From the list that displays, click Intel Driver & Support Assistant.
  • Click Uninstall.


A new window opens that offers to uninstall the program.

3. Remove any remaining filed from the Intel DSA in the system using the Uninstaller tool. https://downloadcenter.intel.com/download/30068/Intel-Driver-Support-Assistant-Uninstaller?v=t

 

4. Download and reinstall the latest Intel DSA version, run the installer as administrator (right-click on the icon and choose Run as Administrator). Version 20.11.50.9  https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant

 

5. In case the problem appears again, please provide the Intel Driver & Support Assistant logs? In order to get them, please follow these instructions: 

 

Press Windows key + E (File explorer Windows will be opened with this key combination). 

Click on "This PC." 

Look for: Disk C:\ProgramData\Intel\DSA, and zip the Log files or the entire folder.

Note: In case you do not see the "ProgramData" folder click on the upper tab "View" and check the box "Hidden items".


Best regards,

Maria R.

Intel Customer Support Technician


View solution in original post

6 Replies
Maria_R_Intel
Moderator
763 Views

Hello ElCunq,


Thank you for posting on the Intel* Community.


To better assist you, please provide us with the below information:


  • Which browser are you using?
  • Screenshot of the error.


Provide the Intel® System Support Utility (Intel® SSU) 

 


Best regards,

Maria R.

Intel Customer Support Technician


ElCunq
Beginner
757 Views

I have tried OperaGX and Google Chrome. I could use the app with OperaGX like a 3 months ago  but I can't use it know.  

the english of the picture:

App is not installed or needs to be reinstalled.
Try to scan your system again
(and last one diverting to FAQ)

ElCunq
Beginner
732 Views

I could just use it. Results are as attached.

Maria_R_Intel
Moderator
722 Views

Hello ElCunq,


Please try the below steps:


1. Try testing all the different validated browsers: Chrome, Firefox, or Edge*, verify that you are using the latest version for each one.

 

Firefox

 

Chrome

 

Edge*

 

2. Uninstall the existing Intel Driver & Support Assistant (Intel DSA) from Apps and Features:

 

  • Click Start.
  • Open Control Panel.
  • Select Programs.
  • Select Programs and Features.
  • From the list that displays, click Intel Driver & Support Assistant.
  • Click Uninstall.


A new window opens that offers to uninstall the program.

3. Remove any remaining filed from the Intel DSA in the system using the Uninstaller tool. https://downloadcenter.intel.com/download/30068/Intel-Driver-Support-Assistant-Uninstaller?v=t

 

4. Download and reinstall the latest Intel DSA version, run the installer as administrator (right-click on the icon and choose Run as Administrator). Version 20.11.50.9  https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant

 

5. In case the problem appears again, please provide the Intel Driver & Support Assistant logs? In order to get them, please follow these instructions: 

 

Press Windows key + E (File explorer Windows will be opened with this key combination). 

Click on "This PC." 

Look for: Disk C:\ProgramData\Intel\DSA, and zip the Log files or the entire folder.

Note: In case you do not see the "ProgramData" folder click on the upper tab "View" and check the box "Hidden items".


Best regards,

Maria R.

Intel Customer Support Technician


View solution in original post

Maria_R_Intel
Moderator
695 Views

Hello ElCunq,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
666 Views

Hello ElCunq,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


Reply