I cant use anymore Intel Driver Support Assistant

[ElCunq]

I could use the support assistant but I cant use it anymore. When I try to use the website says "Sorry, something went wrong while trying to scan." and website doesn't see the app. Can anyone help me?

[Maria_R_Intel]

Hello ElCunq,

Thank you for posting on the Intel* Community.

To better assist you, please provide us with the below information:

• Which browser are you using?
• Screenshot of the error.

Provide the Intel® System Support Utility (Intel® SSU) 

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

Best regards,

Maria R.

Intel Customer Support Technician

[ElCunq]

I have tried OperaGX and Google Chrome. I could use the app with OperaGX like a 3 months ago  but I can't use it know.  

the english of the picture:

App is not installed or needs to be reinstalled.
Try to scan your system again
(and last one diverting to FAQ)

[ElCunq]

I could just use it. Results are as attached.

[Maria_R_Intel · Accepted solution]

Hello ElCunq,

Please try the below steps:

1. Try testing all the different validated browsers: Chrome, Firefox, or Edge*, verify that you are using the latest version for each one.

Firefox

Chrome

Edge*

2. Uninstall the existing Intel Driver & Support Assistant (Intel DSA) from Apps and Features:

• Click Start.
• Open Control Panel.
• Select Programs.
• Select Programs and Features.
• From the list that displays, click Intel Driver & Support Assistant.
• Click Uninstall.

A new window opens that offers to uninstall the program.

3. Remove any remaining filed from the Intel DSA in the system using the Uninstaller tool. https://downloadcenter.intel.com/download/30068/Intel-Driver-Support-Assistant-Uninstaller?v=t

4. Download and reinstall the latest Intel DSA version, run the installer as administrator (right-click on the icon and choose Run as Administrator). Version 20.11.50.9  https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant

5. In case the problem appears again, please provide the Intel Driver & Support Assistant logs? In order to get them, please follow these instructions: 

Press Windows key + E (File explorer Windows will be opened with this key combination). 

Click on "This PC." 

Look for: Disk C:\ProgramData\Intel\DSA, and zip the Log files or the entire folder.

Note: In case you do not see the "ProgramData" folder click on the upper tab "View" and check the box "Hidden items".

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello ElCunq,

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello ElCunq,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician