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Novice
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Intel NUC8i7HNK VR Support or not?

HI i purchased this Nuc and on the website it said "VR ready Intel NUC8i7HNK Hades Canyon Gaming NUC, i7-8705G w/ Radeon™ RX Vega M GL Graphics, 4GB HBM2, DDR4 16gb Ram"

I have run the steam VR test and it fails on the graphic performance.

So are there some settings i need to change to make the GPU perform better or is over clocking the GPU possible?

IM also wondering if anyone has got VR working on this Model and what VR system they are using.

 

Thanks Steve

 

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Moderator
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Hello STayl17,

 

Thank you for posting on the Intel® communities.

 

Regarding your inquiries about VR (Virtual Reality) support on Intel® NUCs, the only model we have validated at this moment is the Intel® NUC Kit NUC8i7HVK. More information can be found in the below link:

https://www.intel.com/content/www/us/en/products/docs/boards-kits/nuc/mini-pcs/nuc-8-vr.html

 

However, please allow me to double-check and I will be posting back in this thread as soon as I have more details.

 

Also, could you please share with us the website URL you mentioned said the Intel NUC is "VR ready"?

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

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Novice
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Thanks for that information here is the link below to where I purchased this, if you scroll down the page you will see it says "VR Gaming and Workstation-Level Performance"

Is misleading advertising or did I make a stupid mistake and bought the wrong version? I'm going to ask if I could return it either way its a great website ill call them tomorrow

https://www.scan.co.uk/products/intel-nuc8i7hnk-hades-canyon-gaming-nuc-i7-8705g-w-radeon-rx-vega-m-...

 

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Moderator
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Hello STayl17,

Thank you for your response.

 

VR is a term that holds a bigger array of devices, it mainly depends on the type of device that would be used with the Intel® NUC (HTC Vive, Oculus Rift, and so on).

 

Technically, both of the Intel® NUCs NUC8i7HNK and NUC8i7HVK models are VR compatible, but it would be best to contact the VR device and software owner/developer to confirm if it can work with the NUC or if it is compatible. For instance, the Steam VR test app might be picking up for Graphics the Intel Integrated GPU (not VR ready) instead of the discrete card.

 

In the following link, there is a comparative chart with Technical Specifications:

https://ark.intel.com/content/www/us/en/ark/compare.html?productIds=126143,126141

 

Regards,

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

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Novice
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Hi thanks for your reply but it seems that my NUC8i7HNK is nowhere near VR look at my test results from Steam VR

Screenshot 2019-11-08 at 10.20.07.png

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Moderator
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Hello STayl17,

 

Thank you for the screenshot provided. Please allow us to take a look into this behavior since the variables/features taken into consideration to perform the test may vary from one application to another.

As soon as I have more details, I will be posting back in this thread.

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

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Moderator
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Hello STayl17,

 

I ran the same diagnostics and got the same results, the system is reported as capable and I also tested HVK model and I have very similar results.

 

I looked for the minimum and recommended requirements from Steam* in regards to VR and it seems to be much more demanding at least on the Graphics side, see here: https://store.steampowered.com/app/250820/SteamVR

 

The only recommendation I have in order to achieve better results is to add an e-GPU card but that would add an extra cost. Please give us a call so that we can explore other options to mitigate this issue.

Here is our contact us information: https://www.intel.com/content/www/us/en/support/contact-support.html#@6 and please make reference to case 4410492.

 

Regards,

Ronny G

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Novice
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Thanks ill give you guys a call as soon as i can, but I’m still not happy i bought a VR Gaming Computer that can’t run VR

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Highlighted
Moderator
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Hello STayl17,

 

Thank you for your response and for letting us know you will reach us by phone, please make sure to select the proper region-country for your actual location and to provide the case number as a reference 04410492.

 

We will be looking forward to hearing from you.

 

Regards,

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

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Beginner
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@AndrewG_Intel​ and @Ronny_Intel​ - I too bought this exactly for that. I have been able to get some VR use out of it however, I need the Intel dev team to release a new version of the AMD GPU driver for Vega M GH graphics. There is a feature called SteamVR which I cannot turn on in the AMD driver (aka ReLiveVR). This permits me to stream to Oculus Quest. I was able to get their Oculus Link Beta working but I'm not a fan of their cable so I came across VirtualDesktop from them and ReLiveVR on Github (even better).

 

From the forums, we clearly need a newer driver and the AMD version fails on install. Latest is v20.1.2 and the Intel version is not this. The Windows Signed version is lacking... please update this package!

https://github.com/GPUOpen-LibrariesAndSDKs/Radeon-ReLive-VR

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