Intel nuc wouldn’t work after overheating

[AMai01]

Hello all,
My intel nuc6i7kyk overheated. I left it off all night to let it cool down. When I turn it on, the fans spins very fast, after 1 minute it shuts down and turns back on again. Doesn’t display anything on my monitor. Tried using a different cable, but still wouldn’t work. Anything I could do to fix this?

[n_scott_pearson]

Did you disconnect the power completely?

[AMai01]

Yes I have. I disconnected everything overnight from my nuc

[n_scott_pearson]

Have you tried to accessing the Power Button Menu? If not, power off and then power on again, but hold the power button down for a full 3 seconds before releasing. The PBM should appear in a few seconds (if it's going to).

...S

[AMai01]

Ok. I tried it. The power button turned blue, but nothing displayed on my monitor. I tried mini display port and hdmi and neither of those worked. After a minute, it turned off like usual automatically

[n_scott_pearson]

Hold the button in until the LED turns amber.

...S

[lEdge]

I have the same problem. It doesn't really affect any of my work.

There are currently 2 symptoms I get;

it will produce higher than usual fan speeds,

it will actually freeze to a point of no return, which is different from a crash

I was going to start a topic on that. I can wait.

Last time I checked it freezes with some LAN code. I am pretty sure that's what it was complaining about in the Event Viewer. The fact that it will start a bad fan routine is happening every time it detects display shut down to sleep over an HDMI connection for me. I just make sure to turn off the TV in my case or Switch input. This is really for remote work and replacing a laptop. I say that because this exact issue ruined the fan on a laptop that this NUC is replacing. Same problem. When closing the case the display is set to off, or sometimes sleep on battery power for a closed lid. And is left untouched the computer would obviously turn off display. I replaced that fan.

Honestly I tried everything I could for that laptop so I guessed not to waste my time any more. It was different tries changing the hard disk turn off times. Or the computer streaming while away settings. And so on. I just figured that the fan noise of the NUC is annoying. And I don't want to get in a situation of replacing the fan.

The idea there could mean a dump file.

Check the dump file location. Usually in the TEMP or TMP(or just Temporary folder)

Which ever has your user dump file location for memory. And delete it. Of course you can go to advanced computer settings and delete the environment variable for that user. Which has to be replaced on restart automatically.

I don't want to sound as a person to diagnose. The symptom is a dump file labeled with digit numbers followed by file extension .tmp.

[AMai01]

Okay. I couldn’t access my files, so I ordered a nvme to usb device.

[lEdge]

It can't be that serious. But, I seen instances where the assembly goes wrong. This is the case when you have a lot of ram modules for example. And at some point the computer is trying to access that section. Could be a sideways ram stick. Not all pins touching. I would just check the software. May be that some updates were replacing the preferred bios settings. If you at least know the configuration is correct for the computer and this is recent or some rare cases after an update. This may also mean hardware. There is actually a check list for older computers. That is in a category like that. It sounds gory. But, it works for 'toyota' computers.

I'm thinking some rams sticks have a very thin inserts. And to my surprise this NUC have some very deep ram slots. I have one just plugged in enough so I know it'll work.

Besides technicians who see overheating problems are advised to check power sources first. This on is a power supply cyt unit.

[AMai01]

So would you recommend me to reseat my ram? Buy a new psu?

[AMai01]

Hello, I believe it’s not software problem, took out the ssd but it still turns off at a certain amount of time

[n_scott_pearson]

I am not seeing any mention of this option previously: have you tried resetting CMOS (i.e. unplug system from wall and CR2032 battery wire from board)?

...S

[AMai01]

Mhm, I already tried resetting cmos

[AndrewG_Intel]

Hello @AMai01

Thank you for posting on the Intel® communities.

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

[AMai01]

I have tried everything in this post. You can’t really help since I don’t have a receipt for this nuc. Hope you have a great day

[AndrewG_Intel]

Hello @AMai01

Thank you for your response. We are sorry to know that the issue persists.

After all the troubleshooting performed so far, our recommendation is to reach out to Intel® Customer Support through phone or chat and review additional options for your Intel® NUC. Here is the "Contact us link": https://www.intel.com/content/www/us/en/support/contact-support.html#@7

Please make sure to select your country or region, to contact us within your local business Support hours, and to make reference to this thread.

Having said that, we will proceed to close this inquiry now. If you need any additional information, please submit a new question as this thread will no longer be monitored. Thank you for your understanding.

Best regards,

Andrew G.

Intel Customer Support Technician