NUC8i5BEH: I can't seem to access the system BIOS. I tried F2, all I get is a blank screen. F7 works for bios update, F10 works for boot options. But F2 nothing. Am I trying the wrong keystroke? I've tried 2 different keyboards. HELP

[LeonWaksman]

Hello @ALisa2​ 

1. You may enter bios settings from Windows:

• Press Restart while holding Shift key - Windows will restart into Advanced Setting Menu
• Click on Troubleshoot
• Click on Advanced Options
• Click on UEFI Firmware Settings, windows will boot into bios.
• While in bios, press F9 to set bios to default and then F10 to save settings and exit to Windows.

You should verify that your F2 key on keyboard works. You may use some keyboard test software from internet or connect other keyboard to your NUC

Leon

[ALisa2]

Thanks for the suggestion. When I tried that, windows did not boot into the bios. I got the Intel NUC screen then nothing.

[LeonWaksman]

1. Did you enabled Fast Boot?
2. Can you enter Power Button Menu? In order to boot into Power Button Menu, press Power Button for about 3 seconds. You should release the Power Button before 4-sec shut down override.

Leon

[ALisa2]

When I setup the NUC I was never able to access the BIOS. So I can only assume Fast Boot was set as a default. I am going to try the power button menu next and if successful turn off Fast Boot. Thanks very much for the help. Will keep you posted

[ALisa2]

The power button menu did not work. But, the problem is solved. It was the HDTV I was using as a monitor in my workshop. I tried one of the bedroom TV's and the bios opened up after pressing F2 two or three times. Hopefully I will not have the same problem with my Samsung HDTV in the living room which is where the NUC will go. Again, thanks so much for all your help.

[60DO]

I have the same issue though I have been able to access the visual bios in the past. I want to change the SSD and I my have done some change to the bios ( can't remember what) since F2 leads me to a blank (black) screen and the keyboard becomes unresponsive (I can't reboot with keystroke). Tried pressing F2 at start or with the power button menu. F10 and F7 work. Upgrading the bios has not helped so far. Tried different keyboards and monitors though the first ones worked perfectly in the past. Any advice?

[n_scott_pearson]

60DO,

Please open a separate report so that your issue can be tracked separately. You may appear to have the same issue but really you only have a similar symptom. Use the Post a Question button on the main Communities page to start this separate report.

...S

[n_scott_pearson]

Visual BIOS requires the the monitor (or TV) supports the 1024x768 resolution. If the monitor connected does not support this resolution, Visual BIOS will not display. Unfortunately, while Monitors that do not support this resolution are fairly rare, some do exist. It's this rarity that makes us (so-called) experts forget to mention this as a possibility early on in the diagnosis.

Now, even with this issue, you *still* should have been able to get into the Power Button Menu. Are you saying that you could not get the menu to display at all or that you got the menu to display but (then) pressing the F2 key didn't get you into BIOS Setup (Visual BIOS)?

...S

[ALisa2]

I was able to get into the Power Button menu, but pressing the F2 key didn't get me into the BIOS. BTW, the resolution of the monitor I was using was 1280x720, but somehow it was not allowing me into the bios. When I switched to a 1920 x 1080 screen it worked as it should. A little frustrating but it solved my problem!

[n_scott_pearson]

@ALisa2, 

With the old Visual BIOS program, the monitor was required to support a resolution of 1024x768. A monitor seen as 1280x720 can't support this resolution and thus Visual BIOS will not display. When you switch to the 1080p monitor, you also switched to a monitor that could support 1024x768 and thus Visual BIOS could appear.

...S