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VCoba
New Contributor I
1,868 Views

Performance issues in fullscreen mode (in Chrome and Firefox)

I use Intel NUC Hades Canyon (NUC8i7HVK). It seems that the problem appears only in fullscreen mode in web browsers (maybe in some other software too, I dont' know).

 

Performance issues in Chrome:

  1. Open any YouTube video.
  2. Go to fullscreen mode by pressing the F key.
  3. Open the context menu inside the video with the right mouse button. Move the mouse cursor over the context menu items.

The video does not play smoothly (a lot of dropped frames) 😲 👎 This problem does not appear immediately, but after about 4-5 seconds ⏱ The faster you move the mouse cursor over the context menu, the more the video slows down and goes jerky. Here is a good example: https://mega.nz/#!TEs0zAYL!fR71p6JDfLaQbW4QOJI-Sy0yX1wQKbTjZJrMzY4JPVA

The old version of graphics driver (24.20.11026.2001) also has this problem 😭 To notice it, you need to open on YouTube a video with 60 frames per second. For example:

https://youtu.be/C3M78DFjIC8

https://youtu.be/RkGafC02Szk

The problem is almost imperceptible on video with 24/30 frames per second

What is even more absurd is that after launching "Action!" (program from the Polish company "Mirillis") this problem disappears 😮 What the hell is going on?! 😱 You can also get rid of this problem if you open the chrome://flags/ page and choose "D3D9" or "OpenGL" instead of "D3D11" for the "Choose ANGLE graphics backend" option 🤔 The problem also disappears if I turn off hardware acceleration in the browser settings. At first I thought the problem was in Chrome. But many others do not have this problem in Chrome!

In the latest version of AMD drivers (18.12.2), this problem is already observed on any video, and not just those that have 24/30 frames per second.

I also tried installing the latest drivers from the official AMD website. But the result is the same. My graphics card is recognized as a Radeon RX Vega 64: https://www.amd.com/ru/support/graphics/radeon-rx-vega-series/radeon-rx-vega-series/radeon-rx-vega-6...

CT9LYp0.png

 

If only I could switch to Intel HD Graphics 630 🙁

I already created a bug report in the Chromium bug tracker: https://bugs.chromium.org/p/chromium/issues/detail?id=995396

By the way, in version 80.0.3955.4, the Google team disabled "Direct Composition", so the bug does not appear in this version. To enable "Direct Composition" again, you need to specify the following command in the properties of the shortcut at the end of the "Object" field:

--disable_direct_composition=0

 

Performance issues in Firefox:

  1. Open any YouTube video.
  2. Press the F key many times to enter fullscreen mode.

 

The video begins to go jerky and a lot of dropped frames: https://mega.nz/#!yUEkiSZR!cL4dAzI5cJs3LY5IYz9Fp9_4FF_g4Kt1b-ALI0TuXps The video should play smoothly and without jerking. This can be achieved by running the "Action!" program in the background.

 

Link to the video for the test: https://youtu.be/RkGafC02Szk

 

I also created a bug report in Bugzilla: https://bugzilla.mozilla.org/show_bug.cgi?id=1591218

 

Another performance issues in Firefox:

  1. Open Firefox and load this page (for example): https://nightmarish-dream.ru/forum/topic/771-devushki/page/215/
  2. Go to fullscreen mode by pressing the F11 key.
  3. After that, try to drag and drop any image. When you start dragging, you will notice obvious slowdowns, which are not present in windowed mode.

 

As in the first case, after starting the "Action!" program in the background, the problem magically disappears 🧙‍♂️ If you try to record video from the Desktop using the Bandicam app or the Radeon ReLive function built into AMD drivers, the problem disappears and it is impossible to reproduce it. That's why I had to record video on a smartphone 🙂 It is also necessary to disable all programs designed to record video from the screen that are running in the background (for example: Action!, OBS etc) ❗❗❗

 

You can also check for this problem if you open any video on YouTube in fullscreen mode and start pressing the Win key many times to open the Start menu. The video will go jerky and there will be a lot of dropped frames. This applies to both Chrome and Firefox.

 

In addition, another person confirmed the presence of this problem on the AMD forum: https://forums.intel.com/s/question/0D70P000006VzICSA0 The user name is mstfbsrn980. I don’t know why, but he subsequently deleted his video, which he posted on YouTube 🤷‍♂️ I saw his video and his problem is exactly the same as mine. The important thing is that our computers are completely different! I have an Intel NUC Hades Canyon (HVK) with an Intel Core i7-8809G processor and an AMD Radeon RX Vega M GH graphics card. He has an Intel Core i5-8600K processor and an AMD Radeon RX 480 graphics card.

The problem was also confirmed by a user who also has NUC8i7HVK: https://forums.intel.com/s/question/0D70P000006TNd8SAG

 

From all this, I can conclude that the AMD graphics card is to blame. To be precise, AMD buggy drivers are to blame for everything.

0 Kudos
68 Replies
AlHill
Super User
308 Views

So, firefox works, chrome does not. What about edge?

 

What version of Windows 10? 1903?

What bios does your HVK have?

 

Doc

 

VCoba
New Contributor I
308 Views

With the "Action!" application running in the background even "Firefox" works better (faster switching to fullscreen mode when watching a video on YouTube; there are no jerks during video playback in fullscreen mode, when you open the Start menu many times, and some other nuances).

 

The video shows everything, including the version of Windows 10.

 

Of course I'm using the latest version of BIOS/UEFI (HNKBLi70.86A): https://downloadcenter.intel.com/download/28953/BIOS-Update-HNKBLi70-86A-?product=126143

VCoba
New Contributor I
308 Views

I look forward to hearing from an Intel representative.

AlHill
Super User
308 Views

What version of Windows 10? 1903? Go to start, settings, system, about to get that information.

 

Doc

 

VCoba
New Contributor I
308 Views

The video shows everything, including the version of Windows 10. This information is present at the very beginning of the video.

AlHill
Super User
308 Views

Since you know the version, just tell me.

 

Doc

VCoba
New Contributor I
308 Views

OMG 🤦‍♂️

Windows 10 Home 1903 (Build 18362.295).

AlHill
Super User
308 Views

Download, run, and ATTACH the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

 

David_V_Intel
Employee
308 Views

Hello VCoba,

 

Thank you for posting on the Intel ® communities.

 

Were you able to check the previous post?

 

Please provide us with the information requested so I can assist you further.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

VCoba
New Contributor I
308 Views

Done! 🙂

VCoba
New Contributor I
308 Views

Does anyone else have similar problems with Intel NUC Hades Canyon (HVK)?

David_V_Intel
Employee
308 Views

Hello VCoba,

 

Thank you for your response.

 

Upon review of the report you have attached I can see a different driver than the one released for the Intel® NUC. Have you tried the latest one available to see if the issue happens? Refer to the link below and try this version:

 

https://downloadcenter.intel.com/download/28600/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-10-64-b...

 

Let me know the outcome.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

VCoba
New Contributor I
308 Views

I am using the latest AMD drivers: 18.12.2

 

AMD.png

EOrdo1
Beginner
308 Views

sadly it is impossible to switch to the intel gfx because all the video output connections run through the AMD device. this is why the computer cannot be used to watch 4k uhd blu rays, for example.

VCoba
New Contributor I
308 Views

Can you try to check this problem for yourself by following the video posted by me in the first post of this topic? 🤔

David_V_Intel
Employee
308 Views

Hello VCoba,

 

Thank you for your response.

 

I can try testing this on-site, it will be my pleasure; however, please provide me with the video you mention. Attach it directly to the forum and not through a third-party download center. 

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

VCoba
New Contributor I
308 Views

This happens on absolutely any video on YouTube ¯\_(ツ)_/¯

The basic conditions for reproducing this problem are:

1. The video should be open in full screen.

2. This problem does not appear immediately, but after about 4-5 seconds.

3. The faster you move the mouse cursor over the context menu, the more the video slows down and goes jerky.

 

I'm not the only one with this problem! Another Intel NUC Hades Canyon user confirmed it:

 

Intel NUC Hades Canyon bug.png

VCoba
New Contributor I
308 Views

In general, it is strange to advise me without checking the presence of this problem yourself 🙄

David_V_Intel
Employee
308 Views

Hello VCoba,

 

Thank you for your response.

 

When I said the video I mean the one you provided with the "Mega" link, please attach it directly to the thread so I can access it, also, checking the image you attached I see the user who mentions a similar issue is different in fact, according to your details it happens when the cursor is moved fast while his happens when scrolling up and down fast. 

 

Please provide me with the information so I can start the testings on-site. 

 

As well, please provide me with the model of SSD/Hard drive you have and the make/model and part number of the memory installed.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel