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CHein2
Beginner
1,098 Views

Random Shutdowns

Starting yesterday afternoon, my 6i7KYK started randomly rebooting. At first I thought it was an issue with a Windows 10 update, but it will randomly reboot even if running an OS off a flash drive so it seems to be a hardware issue. Is there a known problem for this, and a possible solution? Thanks.

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2 Replies
idata
Community Manager
73 Views

Hello ChrisHeinonen

 

 

Thank you for posting in the Intel® community.

 

  1. Was there any change on the Intel® NUC configuration hardware/software?
  2. Is the Intel® NUC BIOS up to date?
  3. What is your hardware configuration? (Ram model and part number, M.2 storage brand an model).
  4. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
    • Steps to save the report:

  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
idata
Community Manager
73 Views

Hello ChrisHeinonen

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

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