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The driver softwares causes the system crash and reboot

Veechi
Beginner
628 Views

System: The latest Win10 Pro

Drive:NUC11PAKi5

I've updated my system to the latest win10 pro and then download driver software by using Intel driver & Support Assistant. Finally, the system will be crashed and reboot every like 10mins.

So I boot from U disk PE system and reinstall the win10 thoroughly , and then I realize the system is all good before install driver software . 

BTW:  official system & not likely temperature reason.

微信图片_20210403150526.png微信图片_20210403150514.png微信图片_20210403150958.png

 

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1 Solution
n_scott_pearson
Super User Retired Employee
612 Views

Download the package from the Intel Download Center for your NUC family. Here is link to get you there faster: https://downloadcenter.intel.com/download/30110.

Install the package using the following process:

  1. Extract the contents of the ZIP file to a temporary folder.
  2. Open a Command Prompt or PowerShell window. Within this window, do the following:
  3. Make the temporary folder the current folder (i.e., use CD command and appropriate path).
  4. Execute this command: ".\SetupChipset.exe /overall". This causes all chipset devices to be updated.
  5. Reboot.
  6. Delete the temporary folder.

Hope this helps,

...S

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10 Replies
n_scott_pearson
Super User Retired Employee
621 Views

Did you remember to manually install the Chipset Device Software (a.k.a. INF Update) package right after updating Windows 10? The IDSA app does not install or update this package.

...S

Veechi
Beginner
618 Views

Thank you for replying . If so, I think I did not . How should I install the Chipset Device Software?

n_scott_pearson
Super User Retired Employee
613 Views

Download the package from the Intel Download Center for your NUC family. Here is link to get you there faster: https://downloadcenter.intel.com/download/30110.

Install the package using the following process:

  1. Extract the contents of the ZIP file to a temporary folder.
  2. Open a Command Prompt or PowerShell window. Within this window, do the following:
  3. Make the temporary folder the current folder (i.e., use CD command and appropriate path).
  4. Execute this command: ".\SetupChipset.exe /overall". This causes all chipset devices to be updated.
  5. Reboot.
  6. Delete the temporary folder.

Hope this helps,

...S

Veechi
Beginner
604 Views

Good suggestions. I did as you said. hope there's no any problem come up in the hours. thanks in advance

Veechi
Beginner
585 Views

Unfortunately, It happen again, that's really weird...New machine & New system.  

Here's the log of Blue Screen of Death             Share from OneDrive

https://1drv.ms/u/s!AniXtJqJ-RziplXuGlXZecDSEFil

WeChat Image_20210403210032.png

 

 

Veechi
Beginner
564 Views

After two days of inspection, I think I found what happen.

This is actually a case by the drive software.

Veechi_0-1617531130056.png

I believe there would be someone else like me.   uninstall it is a good way to solve. Or wait for the update edition by INTEL group

 

Cai-dx
Beginner
527 Views

My Nuc(NUC11PAKi5) has same problem, and n_scott_pearson's way does'nt work. The crash will occur after installed this driver I fonnd:
Intel® Graphics DCH Driver for Intel® NUC Kit 11th Gen
The bug will disappear after uninstall the driver.

It's a serious BUG I think.

n_scott_pearson
Super User Retired Employee
505 Views

Supposedly, there are replacement drivers for 11th gen getting posted tomorrow. I will believe it when I see it. Accidentally didn't post? Hhmmm...
...S

Veechi
Beginner
496 Views
Good to know it, and I found an another interesting BUG, the graphics driver caused the screen BLACK if I switch the rate refresh to 75Hz. It did works with my AMD APU
As a man who seek knowledge, I posted a topic.
https://community.intel.com/t5/Graphics/NUC11-not-work-on-75HZ/m-p/1270662/emcs_t/S2h8ZW1haWx8dG9waW...
Veechi
Beginner
494 Views
If so, that's weird. In my situation , I reinstalled Win10 throughly,and only install graphics driver. Then I play games for hours,it didn't happen again. If the update description is not state the BUG, I think I'm not going to update
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