Why is my NUC8i3BEH so slow.

[MSchr25]

Latest BIOS, fresh install of Windows 10 with all drivers up to date. My Evo 970 Plus M.2 drive is lightning. My ram is new. Same issue on Mint. Lagging in windows, terrible to use chrome. Out of ideas.

[LeonWaksman]

1. Please download Intel System Support Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
2. Next. please run the SSU full system scan. Save the results and attach the report to your post.

Leon

[BF0001]

FWIW, I also have a NUC8i3BEH with a m.2 sata ssd that is not as quick as your EVO 970 that is running windows 10 quite well. I am not gaming on it but it seems to be surprisingly quick for an i3. I installed 8gb of Kingston HyperX Impact ram and left the bios at 0051 which was on the NUC when I got it. I hope the SSU provides some insight to what i going on with your NUC.

[LeonWaksman]

Try the following:

• Clear the Microsoft Store cache.  Press the  Windows key  + R  to open the Run dialog box, type  wsreset.exe, and then click  OK .

Note:

An empty command prompt window appears, and after about 10-60 seconds the window closes and Microsoft Store opens automatically.

Leon

[MSchr25]

I have done so but no change. I did have mint 19 installed before windows 10 and it had the same issue. Makes me think it is the hardware. I used a mechanical drive that I had and no better there.

[David_V_Intel]

Hello MSchr25,

Let me know if you need more assistance.

I'll be more than glad to help. 

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[MSchr25]

Hey David

I would love some assistance please.

I updated to the latest bios and it is even worse. Related to spectre or that other loophole I assume?

It is almost unusable at the moment.

Thank you

[David_V_Intel]

Hello MSchr25,

Thank you for your response.

If you are currently using Windows, please provide me with the latest System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it: 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Make sure to attach the created report to this thread.

Also, please provide me with the hardware model (model and part number): 

- RAM

- SSD or HDD 

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[MSchr25]

Hi David

I have not changed or used the system much since the last SSU report, attached.

The other parts you are looking for are:

Transcend jm2400hsb-8g X2 making 16gb

Samsung SSD 970 EVO Plus NVMe M.2 500GB

Thank you

Mark

[David_V_Intel]

Hello MSchr25,

Thank you for your response.

I would like to confirm if you have tried using 1 RAM stick at a time, this is important just to test that there is no issues with the memory.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[David_V_Intel]

Hello MSchr25,

Were you able to check my previous post?

Please let me know so I can help you with this.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

[David_V_Intel]

Hello MSchr25,

Please contact us if you have any additional questions.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation 

[MSchr25]

Managed to get a warranty replacement, new NUC runs perfectly. It was a faulty MB most likely.