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RKeni
New Contributor II
1,250 Views

Windows 1803 Update - unknown device now in device manager

After the Windows 10 Update to v1803 on my NUC6i7KYK (though I think other machines also have this) a new device appears in device manager as "Unknown device". Does anyone know what this is? Is there a driver for this?

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3 Replies
Mitchell_R_Intel
Employee
111 Views

Did you right click on the Unknown Device icon and select "Update Driver"? Also go to the top of the Device Manager listing and right click on the device name and select "Scan for hardware changes". Also check Windows Update for any cumulative updates to Windows.

idata
Community Manager
111 Views

Hello Qboy61,

 

Thank you contacting us.

 

I understand that you are seeing an unknown device on Device Manager after the latest Windows* Update.

 

In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

I hope to hear from you soon

 

 

Best Regards,

 

Diego S.

 

idata
Community Manager
111 Views

 

Hello Qboy61,

 

We just wanted to double check if you still need further assistance.

 

Please do not hesitate on contacting us back.

 

Best Regards,

 

Diego S.

 

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