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Itai_K_Intel
Employee
2,314 Views

nuc6cays problem with HD

Hi,

I have many lags and delays when watching HD content.

I use the built-in Win10 and all the drivers are up to date.

When I checked the performance I noticed that CPU is constantly 100% and memory (ram) is 96%.

I am curious why does not it use the integrated graphics?

Anyway, is there a known solution? it does not make sense that a modern PC cannot play Netflix...

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14 Replies
idata
Community Manager
193 Views

Hi itay,

 

I understand you are trying to watch HD video content and the performance of the processor and the memory are not satisfying your needs. Let me help you on this matter.

 

 

I would like to have additional information about your system configuration. Please run the following utility and attach the results:

 

 

Intel® System Support Utility

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

In order to attach files, make sure you select the "Advanced Editor" option in the top right of your reply window. You will then be presented with an attach file dialogue at the bottom of the reply.

 

 

Regards,

 

 

Allan J.
Itai_K_Intel
Employee
193 Views

Hi,

Thanks for the response. I will run it and let you know.

I saw that someone mentioned that disabling the Wake On Lan might be related but it does not make sense to me.

Do you aware of it?

Itai_K_Intel
Employee
193 Views

Here is the requested file

Thanks!

Itai_K_Intel
Employee
193 Views

Here is more data on the problem. pls see the attched doc

Itai_K_Intel
Employee
193 Views

I noticed that my BIOS is not the latest. I updated it and I have the same bad performance.

more than it, I noticed that even when opening chrome and or edge sessions and the CPU is 100% during many time slots.

Itai_K_Intel
Employee
193 Views

Hi, Allan, Should I open a ticket?

@@@@

LeonWaksman
Super User
193 Views

Hello Itay,

To me it looks that you have problem in your Windows 10. My suggestion to you is to repair (replace) your Windows. It can be done very easy with an in place Windows upgrade. Please follow this tutorial and your Windows will be replaced without loosing anything (all your personal data and your application will be not touched): https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html Windows 10 Help Forums .

Hope that this will help you

Leon

idata
Community Manager
193 Views

Hi itay,

 

 

Thank you for the reports, I appreciated.

 

Yes, I have noticed on the report that you had BIOS version 0038 and you mentioned that it is already updated to the latest version, in this case, should be version 0047.

 

 

Let's test if this issue is related to the graphics controller, please try installing the latest graphics drivers version 4944

 

https://downloadcenter.intel.com/search?keyword=4944 https://downloadcenter.intel.com/search?keyword=4944

 

 

Please let me know your findings.

 

 

Regards,

 

Allan J
Itai_K_Intel
Employee
193 Views

I updated to GFX driver version 4944. the same (bad ) results.

I am trying now the Win repair option (suggested by Leon. as I wrote I am not optimistic...)

Itai_K_Intel
Employee
193 Views

The Win repair does not help as well.

Allan - what is the next steps? I would like to escalate it, please!

idata
Community Manager
193 Views

Hi itay,

 

 

That is unfortunate, I would recommend contacting Intel support team and request warranty service for the Intel® NUC.

 

I just sent a private message. Please check your Inbox.

 

 

Regards,

 

Allan J.
LeonWaksman
Super User
193 Views

Itay,

I've looked again in your SSU report and I've realize that you have only 2GB RAM memory installed. This may be a reason lags and delays when watching HD content. I would recommend to install 8GB RAM or at least 4GB. Interesting what is Allan J. opinion in this matter? An additional very important factor that can affect your HD video flow from Netflix is the quality and speed of your internet connection. The last factor you can verify, checking a move saved on local drive.

Leon

Itai_K_Intel
Employee
193 Views

Well, I understand the intuitive of this claim but I do not agree for 2 reasons:

1) This NUC is sold as full solution product. I do not believe Intel would sell a PC that cannot just support movies watching.

2) Many cell phones use ARM (which is consider to be weak compering the Atom in term of performance) with 2GB RAM. no problem with HD. (I have 2 cells like this at home.. believe me..)

My modest expectation that this PC would be at good as my OLD cell phone.

Ronny_G_Intel
Moderator
193 Views

Hi Itay,

What resolution are the videos that you are playing? When you said HD videos, are they 1080P (1920X1080)?

Are the videos stored on your system, or stored on a local network or streaming or running of an attached storage device?

If you are playing these videos from some sort of video service provider, can you let us know which one and what video exactly? It would be very convenient if you can try a HD video in YouTube* and let us know which one so that we can try to duplicate, for instance: https://www.youtube.com/watch?v=P5_GlAOCHyE

If you are playing videos locally, what video player are you using and what codecs? I would recommend that you try VLC Media Player and please check on the codecs running when playing the movie.

On the other hand and following on Leon's recommendation, the minimum Microsoft requirements to run Windows 10* in terms of memory is 2GB of RAM if your system is 64bit which is what your system is currently running. See the following web site for reference: https://www.microsoft.com/en-us/windows/windows-10-specifications

I found this quick reference not to what is minimum required but to what is recommended: https://www.windowscentral.com/how-much-ram-does-your-windows-10-pc-really-need it may be interesting to read.

..and one more thing: phones come out with the Operating System optimized for the hardware they are running, the NUC6CAYS OS version is standard Windows and there could be other applications running at the same time that may be generating this issue (I would also recommend to check on task manager for applications running at the same time and utilization e.g. Antivirus)

I hope some of this helps.

Regards,

Ronny G

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