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1344 Discussions

After installing optane memory update from msi website I can't log in

JMerr2
Beginner
‎01-06-2019 11:24 PM
1,591 Views

It asked me to restart my computer to fully install and it keeps telling me my password is wrong to sign in after the rest. But I know it's now.​

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JosafathB_Intel
Moderator
‎01-07-2019 10:04 PM
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Hello JMerr2, Thank you for contacting Intel® Memory & Storage Support. As we understand you need assistance with your Intel® Optane™ Memory, if we inferred correctly please provide us with the following information: • We will like to know your system configuration including the information about your motherboard and any other hardware that you think will be a good idea to inform us about. •We will like to know if you are running the latest updated revision of Windows 10* on your PC. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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JosafathB_Intel
Moderator
‎01-10-2019 11:36 PM
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Hello JMerr2, Thank you for contacting Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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JosafathB_Intel
Moderator
‎01-16-2019 10:13 PM
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Hello JMerr2, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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