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After a lot of work I made optane work, but when I activate this error appears. what to do?
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Hello Facinelli,
We understand that you are experiencing issues with the installation of the Intel® Optane™ Memory Technology and you receive an error code: 0xA0070015.
We'd like to assist you with this situation and we need the following information:
-Could you please provide your computer's specs? (Please https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- use this utility and attach the file)
-Could you also provide the installation logs? (You need to go to C:\Users\Yourusername\Intel\Logs and attach the Optane memory log.)
-If possible, could you please share a screenshot of the error message you get?
We'll be waiting for your response.
Regards,
Nestor C
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Hello Facinelli,
Thanks for the picture and the logs attached.
We'll be checking this error code with our engineering team as this error is not listed in the https://www.intel.com/content/www/us/en/support/memory-and-storage/intel-optane-memory/000024113.html common error messages.
We'll keep you posted.
Regards,
Nestor C
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Hi Facinelli,
Based on the information provided, we'd like you to please try the following:
-Update the motherboards with this http://asrock.pc.cdn.bitgravity.com/BIOS/1151/B250%20Gaming%20K4(L2.02)ROM.zip beta BIOS
-If it does not work, please try a "clean all" in the Intel® Optane™ Memory Module
-Please provide a picture of disk management (Where it shows the HDD and the Intel® Optane™ Module)
Also, we'd like to know if this was a fresh installation of the operating system or if you performed an update?
Regards,
Nestor C
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Hi Facinelli,
We'd like to know if you were able to follow our previous recommendations and if you have questions or need further assistance.
We'll be waiting for your response.
Regards,
Nestor C
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I have not yet succeeded with the OPTANE memory installation ...
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Hello Facinelli,
If neither the Beta BIOS (previously linked) nor the https://www.intel.com/content/www/us/en/support/memory-and-storage/000022179.html secure erase helped, we would like to take a look at the following in order to continue:
1. Please share a screenshot of your Disk Management console (right click on start menu, select from dropdown).
2. Open Diskpart, and run the following commands:
1. Right click your start menu, run Command Prompt (Admin).
2. Type: Diskpart
3. List Disk
4. Select Disk # (change # for your system drive number)
5. List partition
We look forward to hearing back from you.
Best regards,
Carlos A.
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Hello Facinelli,
We'd like to know if you were able to follow the instructions provided above or if you require further assistance.
We'll be waiting for your response.
Regards,
Nestor C
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