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ABerg12
Beginner
930 Views

Inicio sesión sin Intel rapid

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Al instalar Intel optane sale un error y me pide eliminar Intel rapid, al acerlo ya no me reconoce la clave de inicio dl notebook.

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DiegoV_Intel
Moderator
37 Views

Hi ABerg12,

 

Thank you for posting in the Intel® communities.

 

Could you please take a screenshot of the error you are getting after installing the Intel® Optane™ Application?

 

On the other hand, the issue with the notebook’s password is not related with the Intel® Optane™ Application or the Intel® RST driver. It is most likely related to the OS, so you may want to ask directly to Microsoft* why that is happening, or to your notebook's manufacturer as it may be possible that the Intel® Optane™ configuration requires to setup an specific configuration in your system that we are not aware of.

 

We always recommend to contact the laptop's manufacturer in order to properly configure the system to setup the Intel® Optane™Memory.

 

Note: The community support is only provided in English.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

3 Replies
DiegoV_Intel
Moderator
38 Views

Hi ABerg12,

 

Thank you for posting in the Intel® communities.

 

Could you please take a screenshot of the error you are getting after installing the Intel® Optane™ Application?

 

On the other hand, the issue with the notebook’s password is not related with the Intel® Optane™ Application or the Intel® RST driver. It is most likely related to the OS, so you may want to ask directly to Microsoft* why that is happening, or to your notebook's manufacturer as it may be possible that the Intel® Optane™ configuration requires to setup an specific configuration in your system that we are not aware of.

 

We always recommend to contact the laptop's manufacturer in order to properly configure the system to setup the Intel® Optane™Memory.

 

Note: The community support is only provided in English.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

DiegoV_Intel
Moderator
37 Views

Hi ABerg12,

 

I would like to know if you have updates about this.

 

As I mentioned you, the issue with the notebook’s password is not related with the Intel® Optane™ Application, so you would have to contact the laptop’s manufacturer about that.

 

However, I would like to know which specific error you are getting when trying to install the Intel® Optane™ Application. If possible, please take a screenshot.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

DiegoV_Intel
Moderator
37 Views
Hi ABerg12, If you have any updates, feel free to share them here. Regards, Diego V. Intel Customer Support Technician Under Contract to Intel Corporation