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Hi PEmil1,
Thank you for contacting Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory.
We understand your request is to get help on the confirmation if your computer has an Intel® Optane™ Memory module installed inside and for that purpose, you have provided us with the SSU Logs extracted from your system.
There is a difference from the sticker’s image information and the Log files; we don’t know if your computer is brand new or if it has someone gained access to it and have modified the original factory internal hardware arrangement. The hardware configuration reported on the SSU Log file greatly differs from the original factory specification for your HP15-cr0037wm.
As indicated by community members, the best source for support for this case, is your computer’s manufacturer, in this case HP*, the Original Equipment Manufacturer (OEM)
Please bear in mind, the Optane™ Memory module is manufactured by Intel®; however, as an OEM product, Intel® provides generic versions of hardware, software and drivers. Your OEM is responsible for altered features, customization incorporated, or other changes made.
We have found on the manufacturer's support website, the following link: https://support.hp.com/us-en/document/c06085995 for updated system BIOS, firmware, drivers, and solutions to common problems.
Please let us know if you might need further assistance.
Best regards,
Santiago A.
Intel® Customer Support Technician
Under Contract to Intel Corporation
Third Party Content: Web Sites and Materials may contain user or third party submitted content; such content is not reviewed, approved or endorsed by Intel and is provided solely as a convenience to our customers and users. Under no circumstances will Intel be liable in any way for any third party submitted or provided content, including, but not limited to, any errors or omissions, or damages of any kind. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MATERIALS IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. By your use you agree that you must evaluate, and bear all risks associated with, the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. All postings and use of the Web Sites or Material are subject to these Terms of Use and any other program and site specific terms.
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Well, it will not work in LEGACY bios, and you need to have the proper bios mode selected. And, I have not checked your laptop to see if it even supports Optane. HP can tell you, as it is their laptop and they are solely responsible for support of your laptop.
Contact HP support for assistance.
Doc
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- The images you have attached are confusing. On the laptop name plate, I can see that your laptop is equipped with 1TB HDD and 16GB Optane memory Module. However, when I analyze the attached SSU report, I can see that your laptop is equipped with 480GB Kingston SSD and there is no indication for Optane memory.
- Please attach an image of Disk Management.
Leon
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Hi PEmil1,
Thank you for contacting Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory.
We understand your request is to get help on the confirmation if your computer has an Intel® Optane™ Memory module installed inside and for that purpose, you have provided us with the SSU Logs extracted from your system.
There is a difference from the sticker’s image information and the Log files; we don’t know if your computer is brand new or if it has someone gained access to it and have modified the original factory internal hardware arrangement. The hardware configuration reported on the SSU Log file greatly differs from the original factory specification for your HP15-cr0037wm.
As indicated by community members, the best source for support for this case, is your computer’s manufacturer, in this case HP*, the Original Equipment Manufacturer (OEM)
Please bear in mind, the Optane™ Memory module is manufactured by Intel®; however, as an OEM product, Intel® provides generic versions of hardware, software and drivers. Your OEM is responsible for altered features, customization incorporated, or other changes made.
We have found on the manufacturer's support website, the following link: https://support.hp.com/us-en/document/c06085995 for updated system BIOS, firmware, drivers, and solutions to common problems.
Please let us know if you might need further assistance.
Best regards,
Santiago A.
Intel® Customer Support Technician
Under Contract to Intel Corporation
Third Party Content: Web Sites and Materials may contain user or third party submitted content; such content is not reviewed, approved or endorsed by Intel and is provided solely as a convenience to our customers and users. Under no circumstances will Intel be liable in any way for any third party submitted or provided content, including, but not limited to, any errors or omissions, or damages of any kind. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MATERIALS IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. By your use you agree that you must evaluate, and bear all risks associated with, the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. All postings and use of the Web Sites or Material are subject to these Terms of Use and any other program and site specific terms.
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Hi PEmil1,
Greetings from Intel® SSD Support Group.
This is a friendly reminder your case remains open, awaiting for your reply.
Please let us know if you might need further assistance.
Have a nice day.
Santiago A.
Intel® Customer Support Technician
Under Contract to Intel Corporation
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Hi PEmil1,
Greetings from Intel® SSD Support Group.
This is to let you know this case is being closed.
Please feel free to get back to Intel® communities, whenever you might feel necessary.
Have a nice day.
Santiago A.
Intel® Customer Support Technician
Under Contract to Intel Corporation
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