Optane memory disconnected from hdd after driver upgrade, can I reconnect it without losing all the data?

[ABert10]

All the directories of the hdd are not accessible, but the data seems to be there, the optane module gets recognised in the bios, but the app doesn't see it. Is there a way to pair them again without losing data?

[JosafathB_Intel]

Hello ABert10,

Thank you for contacting Intel® Memory & Storage Support.

As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information:

• Your system configuration including manufacturer, model and part number of all your system components and a copy of the SSU logs in the system that the Optane is connected.

1-     Go to https://downloadcenter.intel.com/download/25293/ and download the software.

2-     When finished downloading it, open it.

3-     Attach the file obtained to your reply post.

• Please let us know the version of the RST/Optane software that you have installed in your system.

• We will appreciate it if you can access to your BIOS and to run the “Reset to non-Optane process” and let us know the results (if you do not know where to find this option in your BIOS we advise you to contact your motherboard manufacturer or to consult your manual).

• A screenshot of the “Disk Management” showing all the storage devices. To access the disk manager you can choose from the following two ways:

# 1: Open it from the Quick Access Menu.

o Right-click the bottom-left corner (or Start button) on the desktop to open Quick Access Menu, and then choose Disk Management.

# 2: Access Disk Management via Run.

o Use Windows+R to open Run, type “diskmgmt.msc” in the empty box and tap OK.

We will be looking forward to your reply including this information.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[JosafathB_Intel]

Hello ABert10,

We were reviewing your community post and we would like to know if you need further assistance with your Intel® Optane™ Memory or if we can close this community thread.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[JosafathB_Intel]

Hello ABert10,

We have not heard from you since your first post 10 days ago, please, let us know if you need further assistance related to your Intel® Optane™ Memory Series or if we can close this community thread.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel