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1346 Discussions

The Optane software does not recognize my Z690 motherboard

Herr_Heusers
Beginner
2,052 Views

Hello,

as soon as I try to install the Optane Memory software, the program tells me that Intel Optane must be with a motherboard with chipset series 200 or newer, which I have with a Z690. I have the latest chipset driver and also the BIOS is reflashed with the latest version. I cant get it Installed, I hope someone can help me with this.

 

Best Regards

Herr_Heusers

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5 Replies
AlHill
Super User
2,050 Views

What is your bios SATA mode set to?

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Herr_Heusers
Beginner
2,049 Views

It's set to AHCI, but I can't select it any other way, that's the only option.

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AlHill
Super User
2,041 Views

Then your motherboard does not support optane.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Herr_Heusers
Beginner
2,037 Views

Screenshot 2022-11-13 071632.png

But then i don't understand why it is stated in the datasheet that it is supported.

Should I rather ask NZXT support then?

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AlHill
Super User
2,035 Views

I would certainly ask the motherboard manufacturer about their bios support.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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