Unable to install Windows as drive undetectable

[Anonymous]

Hi, 

I have had to completely format my Optane HDD with a view to reinstalling Windows. 

The format was successful and I created a new simple volume and the drive is detected on another PC when plugged into a caddy.

When I install the Optane M.2 drive into my laptop in preparation to install the OS I am presented with the option: 

"Where do you want to install Windows" 

However the drive is not showing.

I am assuming that I require a driver however the only driver I have found is an EXE file online... (setupRST.exe) this however doesnt work when I choose "Refresh"!?? 

The drive model is: HBRPEKNX0202A

Intel Optane Memory H10 with Solid Sate Storage

32GB Optane/512 NAND

The OS that I am trying to install is Win 10 Pro from a CD ROM

On an Asus ZenBook i7

**The Optane drive was supplied with the laptop so I know its compatable 

Any advice greatly appreciated

[Steve000]

Your Optane drive isn't showing because Windows Setup lacks the necessary Intel RST drivers. The EXE file won’t work in this case.

1. Download the F6 Intel RST driver (not the EXE) from Intel’s website.
   
   
2. Extract it to a USB drive and insert it into your laptop.
   
   
3. During Windows installation, when asked "Where do you want to install Windows? click "Load Driver" and browse for the extracted files.
   
   
4. If the drive still doesn’t appear, check the BIOS and disable Optane acceleration (if enabled), then try again.

This should allow Windows to detect your Optane SSD.

You can also read this guide Windows Installation not detecting Intel Optane H10 SSD

[AlHill]

Another coincidence of a link to an article that just appeared today.

Using the forum to promote websites is not allowed.

Doc (not an Intel employee or contractor)
[W10 is today's XP ]

[Poojitha]

Hi AlHill,

Thank you for contacting Intel® Support. We would like to inform you that the Intel® Optane™ Memory H10 with Solid State Storage reached its End of Interactive Support (EOIS) on January 17, 2024. After this date, Intel concludes providing interactive support, including technical support via web tickets, telephone, chat, community support forums, or email inquiries.

For more details please find the below link:

https://www.intel.com/content/www/us/en/support/articles/000097941/memory-and-storage/intel-optane-memory.html

As you confirmed, the Intel® Optane™ Memory H10 came with the laptop (Asus ZenBook i7). Therefore, we recommend reaching out to the Original Equipment Manufacturer (OEM), Asus, for further assistance. Their team will have the expertise and resources to assist you in resolving the issue.

Hence, we are proceeding with the case closure.

If you have any questions or need further clarification, please reach out to us. We are happy to assist you.

We appreciate your understanding!

Regards,

Poojitha

Intel Customer Support Technician

[Anonymous]

Thanks everyone for your help!!! 

All working now