Intel® Optane™ Solid State Drives
Support for Issues Related to Solid State Drives based on Intel® Optane™ technology, Intel® MAS and Firmware Update Tool

Firmware Update Tool not starting




I have an old SA2BW120G3A SSD (320 Series) that is mounted with 8.4MB (8MB bug) so I downloaded the Firmware Update Tool and put the iso on a blank usb stick.

When I boot the machine with that usb stick only an error occurs: failed to load ldlinux.c32

Any idea how to fix that problem?

Thanks in advance


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1 Reply

Hello InuYasha,


Thank you for contacting Intel® Memory & Storage Support.


As we understand, you need assistance with your Intel® SSD 320 Series. If we infer correctly, we will appreciate it if you can review the following information:


Due to this product being discontinued, Intel® Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products ( website helpful to address your request.


There are some self-service options like the following article:


- How to Update Firmware on Intel® SSDs with the Intel® Firmware Update Tool (


- Firmware Versions for Intel® Solid State Drives and Intel® Optane™ Memory (


We will not close this thread, and you can still post and share your findings with the community. If you need assistance related to another Intel® product, please do not hesitate to contact us back by opening a new thread, and please submit a new question. We will no longer monitor this thread.


Thank you for your patience and understanding.


Best regards,


Josh B.

Intel® Customer Support Technician.

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