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Intel SSD Toolbox crashes at Installation

PMay
Beginner
2,277 Views

Hello.

Recently I've performed a fresh install of Windows 7 Ultimate 64 Bit. After I installed all the drivers and all the windows updates, I tried to install Intel SSD Toolbox 3.4.3 and 3.4.1. Both have the same problem. The install program starts, I press next, I accept the terms and conditions but when the installation begins, the app crashes.

On the screen, I get the "Please wait while the following setup applications are performed"

Creating C:\Windows\...\Temp\...\vc_redistx86.exe

Then there is no progress

After 5 seconds, a message pops up quickly and then the pc restarts

I managed to read it with a slow mo camera

It says "The setup program failed to start one or more application processes

Setup will exit (and then the restart)

This never happened to me before. This is a fresh windows installation... Same happens with 3.4.1

Please help

SPECS:

Windows 7 64 bit ultimate

i7 2600k

ASUS P8Z68 V-Pro

ASUS Gtx 970

Creative SoundBlaster Z

Intel SSD 530

All windows updates are installed and all the drivers too

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1 Solution
idata
Employee
885 Views

Hello PeterMay,

 

 

We understand the installation of Intel® Solid-State Drive Toolbox is not working and stops with an error. Since we have seen this behavior before, we would like you to try the following:

 

 

-Uninstall Visual C++ Redistributable for Visual Studio 2015

 

-We can see you have the latest updates for Windows*, in case you don't have the program above, you can try to download it from the Windows* update.

 

-The file to be reinstalled is "vc_redist.x86.exe"

 

 

Let us know if this worked.

 

 

Regards,

 

Nestor C

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3 Replies
idata
Employee
886 Views

Hello PeterMay,

 

 

We understand the installation of Intel® Solid-State Drive Toolbox is not working and stops with an error. Since we have seen this behavior before, we would like you to try the following:

 

 

-Uninstall Visual C++ Redistributable for Visual Studio 2015

 

-We can see you have the latest updates for Windows*, in case you don't have the program above, you can try to download it from the Windows* update.

 

-The file to be reinstalled is "vc_redist.x86.exe"

 

 

Let us know if this worked.

 

 

Regards,

 

Nestor C
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PMay
Beginner
885 Views

It seems that this fixed the issue

Uninstalled both Visual C++ Redistributable for Visual Studio 2015 x64 and x86

Downloaded both

Visual C++ Redistributable for Visual Studio 2015 x64 and x84

Visual C++ Redistributable for Visual Studio 2015 x64 and x86 Update 3

Restarted PC

Installed Visual C++ Redistributable for Visual Studio 2015 x64 and x84

Restarted PC

Installed Visual C++ Redistributable for Visual Studio 2015 x64 and x84 Update 3

Restarted PC

Installed SSD Toolbox

Thank you

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idata
Employee
885 Views

Hello PeterMay,

 

 

We are glad to hear the workaround fixed the problem and the Intel® Solid-State Drive Toolbox is now installed.

 

 

Hope you have a great week.

 

 

Regards,

 

Nestor C
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