Can't download Quartus II Lite

[gmarsh23]

So I've been tasked with updating a MAX V CPLD design.

So I attempt to download Quartus II, and I'm getting a "Our apologies.. the server is unable to process your request" error. See attached image.

I've tried Firefox and Chrome, tried downloading different versions, cleared my browser cookies, no luck. Even the MAX II/V driver pack won't download - same error every time. I click a link, it asks me to log in again (I'm already logged in) and I get the error.

I entered a support ticket on the website already to report the website issue, and they asked me to create a forum account and ask my question here instead. Well here you go.

Since the website doesn't work, is there a FTP site or some other place I can download this?

Thanks.

[RichardTanSY_Intel]

Hi @gmarsh23 

I think there is server issue that might temporary cause the download fail.  

Try to wait for a few hours, download again and see if the issue still persists. 

I believe the issue should be resolved now as I am able to download it. 

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[sp74]

I've been trying to download Quartus for 2 days and i'm about to give up because I still have the same answer: "Our apologies.. "

Is it related to profile, location ? What can I try ?

[RichardTanSY_Intel]

Wow, 2 days... do you able to see the blue download  button ?

Or you are directed to the "Our apologies..." straight away when you click the link below? 

https://fpgasoftware.intel.com/21.2/?edition=pro

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[sp74]

Of course I had the blue button. I am requested to sign in and then the server appologize...

[RichardTanSY_Intel]

It seems there are multiple users have been impacted with similar issue. 

The IT is looking into this and will fix it as soon as possible. 

I will let you know once fixed. 

Sorry for the inconvenience caused. 

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[RichardTanSY_Intel · Accepted solution]

Hi @sp74 

The IT has fixed the issue. 

Could you help to validate and check if the issue has been resolved? 

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[gmarsh23]

Successfully downloaded. Thanks.

[sp74]

Not for me. I am asked to agree with ..., sign in, and go back to page, but download do not start.

[RichardTanSY_Intel]

Hi @sp74 

When you said "download do not start", do you mean there is no response after you click the download button? 

Do you still see the "Our apologies.. " message? 

You may try below troubleshooting steps and see if the download works this time.

1.  Clear cache in your browser or use Chrome incognito mode

2.  Try using different browsers

3.  Try using different computers

4.  Create a new account  

5.  Disable ads-blocker

6.  Reset/use other internet network. 

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos. 

[ProfEllen]

Woo hoo! It finally works.

[RichardTanSY_Intel]

I am glad to hear that! 

[RichardTanSY_Intel]

The above issue has been solved. With that, I will now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.

Best Regards,
Richard Tan

p/s: If any answer from the community or Intel support are helpful, please feel free to give Kudos.