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17268 Discussions

Can't get Altera JTAG Server service running on Windows 7

Altera_Forum
Honored Contributor II
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I recently upgraded from Quartus 9.1 on Windows XP to Quartus 11.0 on Windows 7 64-bit. At one point my USB Blaster was working, but it stopped (it may have been after a Windows OS auto-update?). 

 

The quartus programmer gives "Attempted to access JTAG server -- internal error code 82 occurred". I disabled my firewall, but the error persists. 

 

When I look at the Services window, "Altera JTAG Server" is not present at all, so I could not start the service. I ran the sc (service control app) from an elevated command prompt (admin rights enabled) as follows: 

sc create "Altera JTAG Server" binpath= C:\altera\11.0\quartus\bin\jtagserver.exe 

 

This successfully created the service for me, but I still can't start it. I get Error 1053 - service did not respond to start in timely fashion. The service appears configured identically as my old machine except for the path to jtagserver.exe 

 

After I removed virus scanning software and firewall protection, I re-installed Quartus II ver 11.0, but still have the same problem. The USB Blaster shows up as "Altera USB-Blaster" in the Device Manager, so I think it is set up right. 

 

Any ideas?
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Altera_Forum
Honored Contributor II
5,404 Views

I got it working by downgrading to version 10.1 sp1 and loading the same project. As soon as I tried to open the programmer, it immediately threw up a modal dialog box saying it could not start the jtag server service, with "Error opening SCM" as the reason. 

 

The strange thing was, after I dismissed the dialog box, the USB blaster was finally listed as one of hardware devices I could select (before it was only "No Hardware"). I checked the windows services and sure enough, I cannot find any "Altera JTAG Server", but it didn't seem to care.  

 

I went back to version 11.0 and it also works now. This was a painful experiment. I don't know if it is broadly applicable.
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Altera_Forum
Honored Contributor II
5,404 Views

I had the same problem after installing q11.0. I tried different things but there was no usb blaster available. After this i installed q10.1 without uninstalling q11.0 and now the usb blaster was selectable in both versions of quartus. Then i uninstalled q10.1 and then there was no blaster selectable again. 

I solved the problem by installing the stand alone programmer (v11) after installing q11.0.
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Altera_Forum
Honored Contributor II
5,404 Views

It would appear they forgot to ship the 64bit programmer with q11.

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Altera_Forum
Honored Contributor II
5,404 Views

 

--- Quote Start ---  

It would appear they forgot to ship the 64bit programmer with q11. 

--- Quote End ---  

 

 

I would appear they forgot to ship the entire 64-bit product with Q11 Web/Windows.
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Altera_Forum
Honored Contributor II
5,404 Views

I guess it is a "feature," the system requirements for Q11 Web only say 32bit. Hopefully it wasn't decided in the same meeting where they made parallel compiling a pro feature.

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Altera_Forum
Honored Contributor II
5,404 Views

ow loverly, just installed 11 version on PC and laptop and here also the USBblaster is not working. 

i hope its just a bug, this is really annoying.
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Altera_Forum
Honored Contributor II
5,404 Views

Andre.krueger (above) has the correct answer. 

 

You need the 64 bit jtagserver on a 64 bit kernel as the kernel 32/64 bit conversions sometimes have problems - the 32 bit jtagserver is unreliable on a 64 bit kernel. 

 

Installing the 11.0 programmer install after the 11.0 web edition should get the correct files installed.
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Altera_Forum
Honored Contributor II
5,404 Views

installing the programmer software indeed fixed it :)

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Altera_Forum
Honored Contributor II
5,404 Views

Yup, had the same problem until I installed the stand-alone programmer 11.0. Here is the link to download it: https://www.altera.com/download/programming/quartus2/pq2-index.jsp

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Altera_Forum
Honored Contributor II
5,404 Views

Same for med, spent two days looking for a solution and finally found this thread. Worked after installing the 10.1 standalone programmer.  

 

(I'm on win7 64 and it said that the jtag server couldn't start on a 64-bit system).  

 

 

Altera, perhaps some testing would be in place before you release new stuff?
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Altera_Forum
Honored Contributor II
5,404 Views

Thank You very much. Thats it!

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Altera_Forum
Honored Contributor II
5,404 Views

thanks for the tips

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Altera_Forum
Honored Contributor II
5,404 Views

 

--- Quote Start ---  

Yup, had the same problem until I installed the stand-alone programmer 11.0. Here is the link to download it:  

--- Quote End ---  

 

 

thank you very much, it is working now, i tried many solutions but only this one is correct for me. Your link also was very helpful.
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Altera_Forum
Honored Contributor II
5,404 Views

Thank you vary much!! I gave my 5 hours to solve JTAG server error. When I'm using v11 everthing was fine. I install Quartus II v12 sp2 system crashed down. Cant't connet the wire becaouse of error 82...etc... 

Thank you...
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Altera_Forum
Honored Contributor II
5,404 Views

Yes, 

Installing Quartus programmer is the solution for resolving JTAG error. 

Initially i had 12.0 version and no JTAG service was running.Installing programmer  

installs local JTAG server and this solves all problems.. :)
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