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15547 Discussions

Error reading masterData.xml

Altera_Forum
Honored Contributor II
1,510 Views

Hi, 

 

I am using the 64 bit version of Quartus 13.0.1 (the last version that supports my device) under Widows 7 with IE11. 

 

When I try to use Quartus Help, I get an error "Error reading masterData.xml" and the search function doesn't work etc. 

 

Can anyone help please? 

 

regards 

Dave
0 Kudos
10 Replies
Altera_Forum
Honored Contributor II
368 Views

** BUMP ** 

 

Can anyone offer any advice on this one please ? 

 

regards 

Dave
Altera_Forum
Honored Contributor II
368 Views

Try using Chrome or Firefox to open the Quartus II help.

Altera_Forum
Honored Contributor II
368 Views

After installing it, Chrome doesn't even open the help file 

 

file:///C:/altera/13.0sp1/quartus/common/help/webhelp/master.htm#mergedProjects/quartus/gl_quartus_welcome.htm 

 

The Chrome "X"/"circle" just toggles
Altera_Forum
Honored Contributor II
368 Views

I met the same problem and found a way. 

Download an old version Firefox and try. 

I find a 3.0.2 version Firefox and works well in WIN7. 

IE 8.0 in WinXP is also OK.
Altera_Forum
Honored Contributor II
368 Views

Hi, 

 

thanks a lot for the feedback. 

 

I may give it a try, but surely there must be a way to get this to work with IE without resorting to trying different browsers? 

 

Does anyone from Altera monitor these forums? 

 

If I am not the only person that has a problem with Quartus Help and IE, then surely there must be a known solution? 

I have not been able to find any knowledge base articles etc. on the subject 

 

regards 

Dave
Altera_Forum
Honored Contributor II
368 Views

You only can find at altera site "We know about problem", btw local Quartus 15.1 Help works fine in my Firefox 42. for 15.0 i had to use IE. 

I think Altera software developement team put attention on new product-line more.
Altera_Forum
Honored Contributor II
368 Views

Unfortunately, (as I mentioned previously) V13 is the latest version that I can use. 

 

I didn't even find "We know about problem" on the Altera site. 

 

I am not surprised that Altera would not put resources into fixing a (potential) issue in Release 13, but I would have hoped that they might be able to offer advice if this was/is a known problem with Quartus
Altera_Forum
Honored Contributor II
368 Views

When I surfed the altera site 6 monthes ago for your question it was. 

You always can use online resource from http://quartushelp.altera.com 

 

but useful information stored in pdf and you can download them separately. 

check also http://www.altera.com/support/support-resources.html 

 

I am not sure if this trick can be applied 

what file should be borrowed from Quartus Prime (15.1) Help that allow launch of your local Quartus II 13 Help <- Perhaps all helpfiles . 

it is not included in standard installation package and can be used without quartus.
Altera_Forum
Honored Contributor II
368 Views

I think that I know what the problem is -  

 

It seems that Quartus Help is built using RoboHelp, and the Adobe site shows :- 

 

https://helpx.adobe.com/robohelp/kb/webhelp-issues-robohelp-versions-10.html 

 

NB : The article describes my problem and also notes the Chrome issue that I saw when I installed it - the "try Chrome" advice couldn't help 

 

But I can't fix it, as I don't know how to (or even whether you can) rebuild the Quartus Help files :-(
ChinTe
Beginner
338 Views

Firefox 52.9.0 ESR 32/64bit in Win10 is also OK.

Mozilla Firefox 52.9.0 installation directory can be named otherwise.

EX:

Web Browser:  C:\Program Files\Mozilla Firefox 52.9\firefox.exe

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