MAX 10 device error.

[AKhaa]

I installed Max 10 device in my quartus prime 17.1 software but when i try to create the project, the following error pop up.

Problem Details Error: Internal Error: Sub-system: DEV, File: /quartus/ddb/dev/dev_family_info_mgr_body.cpp, Line: 287 Failed obtaining data for part 10M16DAF484I7P Stack Trace: 0x27a65: DEV_FAMILY_INFO_MGR_BODY::get_desc_of + 0xf5 (DDB_DEV) 0x7a211: DEV_PART_MANAGER::filter_part_list + 0x4ed (DDB_DEV) 0x35826: MDB_IMPORT_ASSIGNMENT_DLG::on_browse + 0x416 (sys_mdb) 0x22412: MDB_ARCHIVE_DLG::archive_button_clicked + 0xce2 (sys_mdb) 0x1bfa5: MDB_RESTORE_ARCHIVE_DLG::accept + 0x3a5 (sys_mdb) 0x11c420: QMetaObject::activate + 0x520 (QtCore4) 0x359dba: QComboBox::editTextChanged + 0x9a (QtGui4) 0x11c420: QMetaObject::activate + 0x520 (QtCore4) 0x58d406: QCheckBox::stateChanged + 0x186 (QtGui4) 0x35a247: QComboBox::event + 0x417 (QtGui4) 0x10f802: QCoreApplicationPrivate::sendThroughObjectEventFilters + 0x82 (QtCore4) 0x22e81: QApplicationPrivate::notify_helper + 0xe1 (QtGui4) 0x21a8e: QApplication::notify + 0x71e (QtGui4) 0x10d92b: QCoreApplication::notifyInternal + 0x7b (QtCore4) 0x25cfe: QApplicationPrivate::sendMouseEvent + 0x1de (QtGui4) 0x85366: QScrollBar::trUtf8 + 0x10b6 (QtGui4) 0x890b1: QApplication::winMouseButtonUp + 0x2761 (QtGui4) 0x16cc0: CallWindowProcW + 0x4c0 (USER32) 0x16692: DispatchMessageW + 0x1d2 (USER32) 0x132802: QEventDispatcherWin32::processEvents + 0x3e2 (QtCore4) 0x80eb4: QApplicationPrivate::openPopup + 0x204 (QtGui4) 0x10a88b: QEventLoop::exec + 0x22b (QtCore4) 0x423660: QDialog::exec + 0xf0 (QtGui4) 0x4d2b: bmwq_dyn_new_project_wizard + 0x6fb (sys_bmwq) 0x46dbd: QUI_PRJ_UI_MGR::new_prj_wiz_action + 0x2fd (SYS_QUI) 0x45c4: SSCQ_JS_BRIDGE::new_project_wizard + 0x94 (sys_sscq) 0x3839: SSCQ_JS_BRIDGE::qt_static_metacall + 0x79 (sys_sscq) 0x4ad0: SSCQ_JS_BRIDGE::qt_metacall + 0x40 (sys_sscq) 0x46823f: DumpRenderTreeSupportQt::DumpRenderTreeSupportQt + 0xe16ff (QtWebKit4) 0x8529e5: JSValueUnprotect + 0x15335 (QtWebKit4) 0x84bbac: JSValueUnprotect + 0xe4fc (QtWebKit4) 0x845d3b: JSValueUnprotect + 0x868b (QtWebKit4) 0x2cd08f: DumpRenderTreeSupportQt::defaultMinimumTimerInterval + 0x1cdbf (QtWebKit4) 0x2cd43d: DumpRenderTreeSupportQt::defaultMinimumTimerInterval + 0x1d16d (QtWebKit4) 0x2b2c27: DumpRenderTreeSupportQt::defaultMinimumTimerInterval + 0x2957 (QtWebKit4) 0x2b2cf8: DumpRenderTreeSupportQt::defaultMinimumTimerInterval + 0x2a28 (QtWebKit4) 0x2aa26d: QWebSettings::handle + 0x39fd (QtWebKit4) 0x57602c: QWebHistoryInterface::qt_static_metacall + 0x294fc (QtWebKit4) 0x2e3c26: QWebHitTestResult::QWebHitTestResult + 0xb946 (QtWebKit4) 0x5762bb: QWebHistoryInterface::qt_static_metacall + 0x2978b (QtWebKit4) 0x2a8cfb: QWebSettings::handle + 0x248b (QtWebKit4) 0x4055f7: DumpRenderTreeSupportQt::DumpRenderTreeSupportQt + 0x7eab7 (QtWebKit4) 0x408548: DumpRenderTreeSupportQt::DumpRenderTreeSupportQt + 0x81a08 (QtWebKit4) 0x20a20e: QWebPage::qt_static_metacall + 0x1c0e (QtWebKit4) 0x20edaa: QWebPage::event + 0xaa (QtWebKit4) 0x217e8a: QWebView::mouseDoubleClickEvent + 0x2a (QtWebKit4) 0x60794: QWidget::event + 0xd4 (QtGui4) 0x217940: QWebView::event + 0x110 (QtWebKit4) 0x22e95: QApplicationPrivate::notify_helper + 0xf5 (QtGui4) 0x21a8e: QApplication::notify + 0x71e (QtGui4) 0x10d92b: QCoreApplication::notifyInternal + 0x7b (QtCore4) 0x25cfe: QApplicationPrivate::sendMouseEvent + 0x1de (QtGui4) 0x856f0: QScrollBar::trUtf8 + 0x1440 (QtGui4) 0x890b1: QApplication::winMouseButtonUp + 0x2761 (QtGui4) 0x16cc0: CallWindowProcW + 0x4c0 (USER32) 0x16692: DispatchMessageW + 0x1d2 (USER32) 0x132802: QEventDispatcherWin32::processEvents + 0x3e2 (QtCore4) 0x80eb4: QApplicationPrivate::openPopup + 0x204 (QtGui4) 0x10a88b: QEventLoop::exec + 0x22b (QtCore4) 0x10ce6f: QCoreApplication::exec + 0xdf (QtCore4) 0x197b: qgq_main + 0x7b (quartus) 0x12e98: msg_main_thread + 0x18 (CCL_MSG) 0x1467e: msg_thread_wrapper + 0x6e (CCL_MSG) 0x16660: mem_thread_wrapper + 0x70 (ccl_mem) 0x12761: msg_exe_main + 0xa1 (CCL_MSG) 0x24e7: WinMain + 0x127 (quartus) 0x1e58: __tmainCRTStartup + 0x148 (quartus) 0x13033: BaseThreadInitThunk + 0x13 (KERNEL32) 0x71460: RtlUserThreadStart + 0x20 (ntdll)   End-trace     Executable: quartus Comment: None   System Information Platform: windows64 OS name: Windows 10 OS version: 10.0   Quartus Prime Information Address bits: 64 Version: 17.1.1 Build: 593 Edition: Standard Edition

[AnandRaj_S_Intel]

Hi,

Okay,We need to replicate the issue so can you attache the project file? However It may be due to design issue or bug.

Have you tried to compile the project in any other Quartus version? Try with latest version of Quartus.

Let me know if you need any further assistance.

Best Regards,

Anand Raj Shankar

[AKhaa]

Thanks @Anand​  for reply,

Actually, It isn't about the project. I deleted my all previous projects. Some of my projects are in Zip files. I reinstalled Window and also Quartus ii. My previous project are for MAX10 and if i even try to create the new project for MAX10 , Quartus crashes with a error pop up window which i posted above. The solution which i found on intel site is in given link but i don't know , how to implement it. Thanks

https://www.intel.com/content/www/us/en/programmable/support/support-resources/knowledge-base/solutions/rd05092013_854.html

[AKhaa]

I am attaching the video which will shows the problem, i am facing right now. Thanks

[Ken_I_Intel]

Hi,

Nice background desktop. I am using 18.0 and now 18.1 standard edition and created projects for MAX 10 I dont see the issue come up in the wizard as you did. Can you upgrade?

-Ken

[AKhaa]

Thanks for advice @KIto2​ ,

Actually, I worked alot on Max 10 and i never faced such issue. Due to some reason, I have to uninstall the Quartus but when i installed the Quartus again. I am facing this issue. This issue is related to replying the patch which i don't know how to do.