quartus 23.4 platform designer always failed to open.

[Rainwang]

Tool version: Quartus prime pro 23.4, OS: Windows 10 22H2.

every time when i try to open the platform designer, it always fail several times. 

[sstrell]

I'd try an uninstall and reinstall of Quartus.  Could be a bad installation.

[ShengN_Intel]

Hi,

Do you have any further update or concern?

Thanks,

Regards,

Sheng

[Rainwang]

do you mean i need to try to un-install the quartus then re-install it?

[ShengN_Intel]

Yes, probably a bad installation.

Thanks,

Regards,

Sheng

[Rainwang]

my first installation is from the individual files and the 2nd I changed it to the multiple download, it seems the issue is still there......

There is a probability of failure every time when the platform designer is opened.

[Rainwang]

my first installation is from the individual files and the 2nd I changed it to the multiple download, it seems the issue is still there......

there is always a failure probability when the platform designer is opened.

[ShengN_Intel]

Hi,

Done tested on my platform without any problem check attached screenshot. Do you have any firewall, anti-virus or private wifi on?

[ShengN_Intel]

Hi,

Any further update or concern? Does the problem being resolved by turning off firewall, anti-virus or private wifi if any?

Thanks,

Best Regards,

Sheng

[Rainwang]

hi, sheng, 

No more update for this because i can't turn off the firewall. and pls close this case i will workaroud the issue by openning the platform designer several times when i use it.

thanks.