I want to know why all my preview instance are all disappear?

[chaowenguo]

all my preview instance are all disappear.

id: 104790679710

type: standard

this is not my personal email.

[Luwe_Intel]

Hi chaowenguo,

Thank you for reaching out to us.

May I know if you are requesting the preview instance using your corporate or company email address? At the same time, please provide us with the Intel® Tiber™ Developer Cloud Instance Details as below for further investigation:

Preview Instance type:

Region (us-region-1/us-region-2/us-region-3):

On the other hand, kindly provide us with a screenshot of your current month usage and cloud credits. Click your profile on the top right, then click the 'current month usage'. You may refer to the images attached below.

Regards,

Luwe

[billbush]

this is my org email address not my personal email address

[Luwe_Intel]

Hi billbush,

Thank you for reaching out.

We noticed that you have an existing thread on this issue. Hence, we will continue in the thread instead so that we can provide better support for you. We apologize for any inconvenience this may have caused.

Regards,

Luwe

[chaowenguo]

this is my org email address not my personal email address

[Luwe_Intel]

Hi chaowenguo,

Thank you for the information provided. Could you try to reserve the instance in us-region-1 or us-region-2 and let us know if the issue still persists on your end?

Regards,

Luwe

[billbush]

I try both region 1, 2, 3. not working

[chaowenguo]

I try both region 1, 2, 3. not working, they all disappear

[Luwe_Intel]

Hi chaowenguo,

Thank you for your validation. We have informed the relevant team about this issue for further investigation and will update you as soon as possible.

Regards,

Luwe

[Witold_Intel]

Thank you for your patience. I was informed by our business team that your issues with the preview instances are caused by your e-mail domain. Would it be possible for you to change the e-mail address to another one from a more popular domain?

[Witold_Intel]

Hello, please respond to my previous comment. Otherwise, our business team would close this case on Tuesday. Thank you for your understanding.

[Witold_Intel]

I would like to remind you of my previous question. Would it be possible for you to change the e-mail address to another one from a more popular domain?

[chaowenguo]

No, all my other email are consider as personal email. They do not approve. This is my only org email. Please help.

[billbush]

No, all my other email are consider as personal email. They do not approve. This is my only org email. Please help.

[Luwe_Intel]

Hi chaowenguo,

To prevent your preview instance request from disappearing, kindly use another company or corporate e-mail address from a more popular domain. Kindly be noted that the decision to approve or reject your preview instance request falls out of our control, and this is done purely by management. We apologize for any inconvenience caused.

Regards,

Luwe

[chaowenguo]

That is completely insane. I already try ten different email addresses. I just say use another company or corporate e-mail address from a more popular domain or personal email again and again.

Please do not say that again and give me the preview instance!!!

[Luwe_Intel]

Hi chaowenguo,

For your information, the preview instance is not available for users with personal email addresses. You need to use a company email to request the preview instance. Could you please share with us the other different company email addresses you have tried before for further investigation?

Regards,

Luwe

[billbush]

this is my only org email address

[Luwe_Intel]

Hi chaowenguo,

Thank you for your question. If you need any additional information from Intel, please submit a new question as this thread is no longer being monitored.

Regards,

Luwe