Intel® Unison™ App
Support for the Intel® Unison™ App, a Multi-Device Experience software product that allows users to connect their devices and collaborate between them.
94 Discussions

Can't use pair my iPad Pro with my computer anymore...

Rafi6ky
Beginner
1,674 Views

Hi everyone,

 

I used to use Intel Unison to transfer files from my iPad Pro (6th gen) to my windows laptop, and it used to work flawlessly. However, now whenever i try to pair it by scanning the QR code, I get this message on my iPad "Device cannot be set as phone. The Unison phone experience is not supported on this device."

Could someone please help me understand if I'm doing anything wrong or if there is any fix to this annoying problem.

 

Thank you

Labels (1)
0 Kudos
4 Replies
Rafi6ky
Beginner
1,669 Views

This is a screenshot of what I get on iPad when I try to pair it with my laptop
Screenshot.jpeg

The Unison app is fully updated, same goes with the iPadOS and the app on my laptop. In fact, the unison app works fine on my iPhone and I can connect it with the same laptop, but not using my iPad.

0 Kudos
IsaacQ_Intel
Employee
1,474 Views

Hello Rafi6ky

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

In order to have a better understanding of your issue, please provide me with the following:

 

1.      Was the Intel Unison Software installed by downloading it from the Microsoft Store, or is it pre-installed on your device?

2.      Please fill in the Intel Unison PC App version, Operation System version and build, iPhone model+ iOS version, and mobile Unison app version.

 

Try to perform the following troubleshooting steps in your computer and reply with the outcome:

 

How to Perform a Clean Installation of Bluetooth Drivers: 22.250.0

 

 

Best regards,

Isaac Q. 

Intel Customer Support Technician

 

0 Kudos
IsaacQ_Intel
Employee
1,424 Views

Hello Rafi6ky

 

We hope you are doing fine.

 

Were you able to check the previous post?


1.      Was the Intel Unison Software installed by downloading it from the Microsoft Store, or is it pre-installed on your device?

2.      Please fill in the Intel Unison PC App version, Operation System version and build, iPhone model+ iOS version, and mobile Unison app version.

 

Try to perform the following troubleshooting steps on your computer and reply with the outcome:

 

How to Perform a Clean Installation of Bluetooth Drivers22.250.0


Let us know if you still need assistance. Otherwise, we will close the thread.

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


0 Kudos
IsaacQ_Intel
Employee
1,392 Views

Hello Rafi6ky

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Isaac Q.

Intel Customer Support Technician.


0 Kudos
Reply