Cannot get Past the "Accept & Continue" screen of intel Unison

[UserX]

Hello,

I installed the Intel Unison version 20.24.9812.0 on my ASUS Maximus Z790 Dark Hero with a 14900K.  When I launch the app, it asks me to Accept & Continue but I cannot get past this screen. Clicking the Accept & Continue does show a mouse down event taking place, but it will not continue past this screen.
 
INFO:
I installed the App from the Windows Store.
I'm on Windows 11 Pro, Version: 23H2, Build: 22631.4317 and the OS is up to date.
My drivers are the latest released from ASUS. (I have not updated through the Intel Driver & Support Assistant because I have not vetted the drivers)
Anti-Virus is disabled.

I have tried the following:
Ripped and reinstalled the app through the Windows Store
Tried using the installer provided by ASUS
Terminated, Repaired and Reset the app
Repaired the Windows Store
SFC is clean
DISM Restorehealth done
CHKDSK with no errors

Any help would be greatly appreciated.

[UserX]

P.S.
If I close the app without accepting then re-open the app, I get the following screen followed by a blank screen.

[Mike_Intel]

Hello UserX,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Are you using a laptop? Can you share the brand and model?
2. Was it working fine before?
3. Can you provide the rest of your configuration?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Nowise]

This is a different user with the exact same issue.

I am using a PC that I built, Windows 11 Pro 64-bit (10.0, Build 22631) with an Intel i9-13900k.

I reinstalled Windows recently and the app was working fine before the Windows reinstall. I installed Unison using Microsoft Store. I uninstalled the program and tried again but had the same issue.

[UserX]

This is a custom PC and my first attempt to install and use the Intel Unison.

DigitalStorm Aventum Pro (Full Custom Water Cooling)

Microsoft Windows 11 Pro Version 10.0.22631 Build 22631

96GB of Corsair Platinum DDR5 6800 (Latet FW and iCUE Software)

Intel 14900K (Intel Baseline settings, not overclocked, and not stable even with DDR5 at 5600 without XMP so I will be doing an RMA soon)

ASUS Maximus Z790 Dark Hero (Recently updated the BIOS to 1704)

ASUS RTX 4090 (Not overclocked, driver version 565.90 on latest FW)

Several Corsair fans and controllers

[Mike_Intel]

Hello UserX,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

@Nowise

Kindly create a new thread for us to further check your configuration so that we can focus on assisting you with the issue.

Best regards,

Michael L.

Intel Customer Support Technician

[UserX]

I was out of town so unable to reply. I replied to your previous post with the requested information.

[Mike_Intel]

Hello UserX,

Thank you for the update.

Please check if the device is an Intel Evo as Intel Unison only works with Intel Evo certified laptops.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[UserX]

It is a MOBO, ASUS Maximus Z790 Dark Hero that supports Intel Unison.

[UserX]

I was able to get it working. It was a combination of issues with the Windows Store version of the Intel Unison app i.e. software bugs and poor uninstaller functionality. For the record, ASUS has worked with Intel to allow the Intel Unison application to communicate with their enthusiast grade desktop MOBOs for example ASUS Maximus Z790 series MOBOs. I'm running an ASUS Maximus Z790 Dark Hero.

SOLUTION:

• Kill all Intel services related to the Unison app. I like to use PowerShell.
  • I used the following for discovery
    • Get-Service | Where-Object { $_.DisplayName -like '*Intel*' }
  • Stop the services
    • Stop-Service -Name "ServiceName"
• Rip the software from System>Apps or via PowerShell.
• Ensure that the application is completely removed, specifically ensure "IntelTechnologyMDE" is removed, don't worry too much about the updater.
  • For Example, I used the following
    • Get-WmiObject -Query "SELECT * FROM Win32_Product WHERE Name LIKE '%IntelTechnologyMDE%'" | ForEach-Object { $_.Uninstall() }
• Restart the computer
  • Restart-Computer
• Reinstall the application from the Windows App Store or via WINGET
  • These are the versions that are working on my system
    • Intel Unison Updater ARP\Machine\X86\AppUp.IntelTechnologyMDE 1.0.5435.0
    • Intel® UnisonTM MSIX\AppUp.IntelTechnologyMDE_20.25.10238.0_x64__8j3eq9eme6ctt 20.25.10238.0

Hope this helps.

[Mike_Intel]

Hello UserX,

Thank you so much for the update.

I'm happy to hear that you have already resolved our issue.

I also appreciate you sharing the solution so that other forum users will see the steps to resolve the issue.

Since you will no longer need my assistance, I will now be closing our case today. If in case you would like to post again in our community, please submit a new question, as this thread will no longer be monitored.

Have a great day!

Best regards,

Michael L.

Intel Customer Support Technician