Keeps disconnecting

[Kingdom85]

Brilliant app, But I keep having to reconnect every time I turn my pc off and on again.

[Mike_Intel]

Hello Kingdom85,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is the brand and model of your system?
2. Was it working fine before?
3. Did you change any settings before the issue started?
4. What are the troubleshooting steps that you tried before?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Kingdom85]

Hi! Thanks for the reply -

1. AMD Ryzen 9 3900, with a Asus TUF Gaming Pro motherboard.
2. No
3. No
4. I haven't tried anything yet. I can't find much online.

[Mike_Intel]

Hello Kingdom85,

Thank you for the update.

Let me gather more details for me to further investigate the issue.

1. Base on the specification of your motherboard, there is no wireless controller. What is the model of the wireless controller installed on your system?
2. Did you install the wireless controller card by yourself as an upgrade?
3. What is the OS and version of your mobile device?
4. Please help generate the SSU logs of your system, kindly refer to the link below on how to get the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Kingdom85]

1. I have no wireless controller. All wired network.
3. Mobile device - Redmi Note 10 Pro
4. Will do.

Something else I've noticed - I think it might disconnect everytime my phone leaves the home network, because I didn't have to reconnect this morning.

[Mike_Intel]

Hello Kingdom85,

Thank you for the update.

It seems that you did not meet the system requirements of Unison app.

Unison app requires Wi-Fi and Bluetooth* enabled and this the possible reason why when you try to connect the app, it keeps on disconnecting.

Please refer to the system requirements below:

https://www.intel.com/content/www/us/en/support/articles/000092322/software/software-applications.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Kingdom85,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Kingdom85]

Hi!

Apologies, I haven't had issues over that past few days. This morning was the 1st time I had trouble.

I think I found the issue - CCleaner. Whenever I run it, it seems to clear my login.

[Mike_Intel]

Hello Kingdom85,

Thank you for the update and I am glad that you found the cause of the issue.

Since the issue is now fixed, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician